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After reading Principle 3 in _The Starbucks Experience_ by Joseph Michelli: How can a school leader create the perception of the familiar – a consistent/predictable product – so that students, parents, and the community know what to expect of the school? What kind of surprises can a school offer sta…
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After reading Principle 3 in _The Starbucks Experience_ by Joseph Michelli: How can a school leader create the perception of the familiar – a consistent/predictable product – so that students, parents, and the community know what to expect of the school? What kind of surprises can a school offer stakeholders that would be unconventional (but good) surprises?
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