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  • [Solved] Mod 4 creative

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    – ## Module4Creative.docx – ## OGL550_Module4_PowerPoliticalLens.pdf – ## OGL550_Module4_PsychicPrison.pdf – toolsforanalyzingpower.pdf – HBR_PowerandPoliticsinOrganizationalLife.pdf **## Module4Creative.docx** Mod 4 Creative FUN Activity (I hope — just roll with it!) · **Due** Sunday by 11:59…

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    Assignment Prompt & Instructions

    – ## Module4Creative.docx

    – ## OGL550_Module4_PowerPoliticalLens.pdf

    – ## OGL550_Module4_PsychicPrison.pdf

    – toolsforanalyzingpower.pdf
    – HBR_PowerandPoliticsinOrganizationalLife.pdf

    **## Module4Creative.docx**

    Mod 4 Creative FUN Activity (I hope — just roll with it!)

    ·
    **Due** Sunday by 11:59pm

    ·
    **Submitting** a file upload

    **FIRST: YES! You ARE CREATIVE ENOUGH for THIS activity.** I promise you: Artistic
    **talent** is
    **NOT needed**.

    Since the PESTLE activity could take A LOT OF TIME to complete, I wanted to make THIS activity a bit more whimsical — while still basing it on our videos and readings. So let's do a FUN AND INTERPRETIVE one-page activity like so:

    —
    **Watch AT LEAST TWO MORE of the videos** [on the "Mod 4 Learning Materials" page](https://asu.instructure.com/courses/225986/pages/module-4-learning-materials) (
    **NOT including** the "Plato's Allegory of the Cave" videos which you need to watch already).
    —
    **Read TWO** OF THE ARTICLES (
    **not the textbook** chapters) provided on the "Mod 4 Learning Materials" page.

    **HOW TO PROCEED:**
    **On a blank sheet of paper (or a blank page on a computer screen,** if you prefer to work digitally — but WITHOUT any A.I. "help" of course — CREATE a ONE-PAGE, ILLUSTRATION-HEAVY reaction to what you have viewed and read — with SKETCHES OF AT LEAST TWO CONCEPTS PER VIDEO and ARTICLE:

    1.
    **At the top of the page, briefly note source info (authors, titles, names of the videos, etc.)** —  enough to clearly identify the videos and readings from our Mod 4 Learning Materials page. Then start drawing!

    2.
    **You may either draw FOUR LINES to divide the page into four sections (one for each video and reading); you could then insert TWO sketches / stick figure drawings into each quadrant.** OR you may combine aspects of some videos/readings into your drawings, as long as you end up with at least eight (8) distinct sketches/drawings.

    For example, your page might be divided up like so,
    with two stick figures (and a few important notes) in each of the four quadrants:

    | | |
    | — | — |
    | | |
    | | |

    3.
    **These SHOULD NOT BE "GOOD" illustrations but just sketches. I mean that "STICK FIGURES" and SIMPLE SYMBOLS are fine.**

    4.
    **It's vital to do this with your own hand / your own trackpad (and NO A.I.)** because I may pick some of the "best" or "wildest" of these to show off to the rest of the class (and if someone uses A.I. or an "auto-drawing program" it will just be embarrassing to everyone, plus all the plagiarism stuff…yuck).

    5. Add some brief notes in your own handwriting or typed, explaining your sketches in some detail, i.e., explaining the context in the materials.

    6.
    **Upload the page here (in this Canvas assignment).**

    Resources

    [https://www.youtube.com/watch?v=guE154B6P8Q](https://www.youtube.com/watch?v=guE154B6P8Q)

    [https://www.youtube.com/watch?v=k185ZhNz9nw](https://www.youtube.com/watch?v=k185ZhNz9nw)

    [https://www.youtube.com/watch?v=AozJ4AkgAMw](https://www.youtube.com/watch?v=AozJ4AkgAMw)

    [https://www.youtube.com/watch?v=m7oO08AwLpc](https://www.youtube.com/watch?v=m7oO08AwLpc)

    [https://www.youtube.com/watch?v=iCvmsMzlF7o&list=PLr3XIBco3u_O3RZGLeWaFPyZ6WhL8v86D](https://www.youtube.com/watch?v=iCvmsMzlF7o&list=PLr3XIBco3u_O3RZGLeWaFPyZ6WhL8v86D)

    **## OGL550_Module4_PowerPoliticalLens.pdf**

    Copyright © 2020 Arizona Board of Regents.

    OGL 550

    Organizations as
    Political Systems
    Morgan Ch. 6

    Copyright © 2020 Arizona Board of Regents.

    Types of Political Systems
    • Autocracy–Power is held by individual or small group

    • Bureaucracy–Power exercised through use of rules and the written word

    • Technocracy–Rule exercised through use of knowledge

    • Codetermination–Form of rule where opposing parties combine in the joint
    management of mutual interests

    • Representative democracy–Rule exercised through the election of officers mandated to
    act on behalf of the electorate

    • Direct democracy–System where everyone has an equal right to rule and is involved in
    all decision making

    Copyright © 2020 Arizona Board of Regents.

    Organizations, Control, & Power
    “We rely on a company to pay our wages. But does this mean it has the right control all
    our beliefs and feelings? It certainly has no right to reduce us to robots who must obey
    every command!”

    • An organization’s politics manifest in the conflicts and power plays and interpersonal
    relationships that guide the flow of organizational activity.

    • Politics occur on an ongoing basis, often in a way that is invisible to all but those directly
    involved.

    • Power: can be viewed as a resource, as a social relationship (e.g., dependency), or as
    influence/persuasion/coercion.

    Copyright © 2020 Arizona Board of Regents.

    Interests, Conflict, & Power
    Interests: Examples of three different types:
    • Task Interests–connected with the work one has to perform
    • Career Interests–independent of the job being performed
    • Extramural Interests–Act towards the relation to both job and career

    Conflict: Where interests collide
    • Conflict may be personal or interpersonal, e.g., self, teams, rival groups
    • Built into organizations through roles
    • Attitudes, stereotypes, scarcity of resources

    Power: Medium through which conflicts of interest are resolved. Sources of power:
    • Formal Authority
    • Control of Scarce Resources
    • Use of organizational structure, rules and regulations
    • Control of decision powers, knowledge and information, boundaries, and/or technology

    Copyright © 2020 Arizona Board of Regents.

    Relationship between Management and Workers
    Unitary
    • Organization is perceived as integrated, harmonious whole: e.g., “one happy family”, where

    management and other members of the staff all share a common purpose.
    • Emphasis on mutual cooperation.
    • May use paternalistic approach that demands loyalty of all employees, being predominantly

    managerial in its emphasis and application

    Pluralist
    • Organization is perceived as being composed of powerful and divergent sub-groups, each

    with its own loyalties and set of objectives and leaders.
    • Two predominant sub-groups in the pluralistic perspective are management and trade

    unions.

    Marxist or Radical
    • Looks at division of interest between capital and labor
    • Sees inequalities of power and economic wealth as inherent in capitalist economic system
    • Conflict is seen as inevitable, with trade unions a natural response of workers

    Copyright © 2020 Arizona Board of Regents.

    Pluralist Ways to Handle Conflict
    Competing—to take quick, decisive action; for enforcing unpopular rules and decisions

    Collaborating—for synthesizing insights of different stakeholders; fostering
    organizational learning

    Compromising—to arrive at mutually acceptable, expedient solutions

    Avoiding—to buy time, or to put energy to more productive issues

    Accommodating—to satisfy others when issues are not paramount to you; to minimize
    loss when it’s clear you can’t win

    Copyright © 2020 Arizona Board of Regents.

    Strengths and Limitations of Political Metaphor
    Strengths
    • Surfaces taboo subject such as people pushing for their private motives
    • Recognizes role and use of power at the center of organizational analysis.
    • Challenges the myth of organizational rationality.
    • Helps us understand human behavior in organizations
    • Recognizes the socio-political implications of organizational dynamics and the roles

    that organizations play in society

    Limitations
    • Can lead to increased politicization of the organization
    • Focus on conflict and control may make it harder to see positive aspects of organizing

    and the potential for shared power to transform systems

    – OGL 550��Organizations as Political Systems��Morgan Ch. 6
    – Types of Political Systems
    – Organizations, Control, & Power
    – Interests, Conflict, & Power
    – Relationship between Management and Workers
    – Pluralist Ways to Handle Conflict
    – Strengths and Limitations of Political Metaphor

    **## OGL550_Module4_PsychicPrison.pdf**

    Copyright © 2020 Arizona Board of Regents.

    OGL 550

    Organizations as
    Psychic Prisons
    Morgan Ch. 7

    Copyright © 2020 Arizona Board of Regents.

    Psychic Prison Metaphor
    “ Human beings have a knack for getting trapped in webs of their own creation.”

    This metaphor looks at organization as psychological phenomena, as being created and sustained
    by conscious and unconscious processes.

    Examines people as becoming imprisoned or confined by the images, ideas, thoughts and actions
    of psychological processes

    Considers human condition as potentially trapped in:
    • Modes of Thinking
    • Constructions of Perceived Reality that offer imperfect and incomplete grasp of the world
    • People may become “imprisoned”, “confined” or “controlled” by, or within, organizations

    Copyright © 2020 Arizona Board of Regents.

    Plato’s Cave Allegory
    • First exploration of Psychic Prison metaphor by Greek Philosopher Plato in his work “The Republic‟
    (c. 380 BC)

    • Prisoners were chained to an underground cave wall. They could not move, or view the outside world

    • Interpretation of shadows comprised their entire reality

    • A liberated prisoner discovered that the world beyond the shadows was richer, more complex &
    rewarding

    • Upon return to cave, his experiences terrified fellow cave dwellers

    • He could not remain & stagnate.

    • They could not change or move forward • They perceived him as “dangerous”

    Copyright © 2020 Arizona Board of Regents.

    Group Think
    • Described by Psychologist, Irving Janis in 1952

    • Organizational, social & cultural traps that inhibit problem solving by preventing recognition
    of alternate avenues of thought, discussion & action

    • Group illusions of invulnerability, morality & unanimity foster “assumed consensus” which
    inhibit expressions of doubt & engender misguided decision-making

    Examples

    • The Bay of Pigs Invasion (1961): President Kennedy & his advisors developed illusions of
    unanimity & invulnerability; doubts were inhibited & suppressed

    • The Challenger Space Shuttle Disaster (1986): After 55 successful missions NASA felt
    invincible • Fatally ignored crucial warnings about faulty equipment

    Copyright © 2020 Arizona Board of Regents.

    Organizations and the Unconscious
    • Sigmund Freud argued that the unconscious is created as humans repress their inner-most desires

    and private thoughts.
    • Sees much visible culture as preoccupation & concerns of the unconscious psyche
    • People become psychic prisoners through repression of their unconscious desires & thoughts
    • We can try to understand & interpret these phenomena across dimensions that include: • Sexuality •

    Family Dynamics • Mortality • Anxiety • Artefacts (Objects & Symbols) • Shadows & Archetypes

    Examples:
    • Neurotic traits
    • Establishment of formal organizations, e.g. armies, religious orders, industrial society, bureaucracies
    • Creation of Scientific Management innovations, ideas, planning & productivity such as:
    • Historical replication of Patriarchal systems: authoritarian, aggressive & chauvinistic (negative) or

    brave, heroic & decisive (positive)
    • Matriarchal approach now seen as increasingly effective, empowering organizational trust, creativity &

    co-operation

    Copyright © 2020 Arizona Board of Regents.

    Function: To Reduce/Hide Fear & Anxiety
    For each psychic prison, ask yourself two questions:

    1.What is the dysfunctional story/myth?
    2. How does the story/myth control fear and anxiety?

    Example: Organization and Repressed Sexuality
    When leaders and workers have strong desires to control and become

    disciplined in every aspect of life. Taylor is exemplified by this Psychic Prison.

    Dysfunctional story: social order to maintained through discipline and control.

    How does story control fear? Tight supervision so there are no surprises.

    Copyright © 2020 Arizona Board of Regents.

    Defense Mechanisms
    • Repression: “pushing down” unwanted impulses and ideas

    • Denial: refusal to acknowledge an impulse-evoking fact, feeling or memory

    • Displacement: shifting impulses aroused by one person or situation to a safer target

    • Fixation: rigid commitment to a particular attitude or behavior

    • Projection: attribution of one’s own feelings and impulses to others

    • Rationalization: creation of elaborate schemes of justification that disguise underlying
    motives and intentions

    • Idealization: playing up the good aspects of a situation to protect oneself from the bad

    • Splitting: isolating different elements of experience, often to protect the good from the
    bad.

    Copyright © 2020 Arizona Board of Regents.

    Authoritarianism (e.g., Patriarchal Family)
    • (Re)producing organizational structure that gives dominance to males.
    • Culture in which white males rule the field and know best which decisions to make.
    • Competition, domination, and no emotions are cultural norms.
    • Dysfunctional story: White men are more effective leaders.
    • How does story control fear? Creates rigid structures and mental models the produce social control,

    giving a sense of stability and security.

    Patriarchal Family: prolonged dependency of the child upon the parents facilitates the kind of
    dependency institutionalized in the relationship between leaders and followers, and in the practice
    where people look to others to initiate action in response to problematic issues.

    Key organizational members also often cultivate fatherly roles by acting as mentors to those in need of
    help and protection. The psychic prison structure of the male-dominated family tends to create a
    feelings of impotence, accompanied by a fear of, and dependence on, authority.

    Copyright © 2020 Arizona Board of Regents.

    Immortality and Death
    • Humans are afraid of dying. Death reminds us of our limitations and lack of control.
    • Organizations are a way to connect with something more enduring than our physical bodies.
    • Dysfunctional story : We won’t die if we are attached to something more enduring than ourselves.
    • How does the story control fear? When people believe they will endure, they are more likely to obey

    authority.

    Human beings, aware of the impermanence & vulnerability of life, use Organizations (through culture)
    to:

    • Search for meaning & permanency;
    • Preserve a sense of belonging & identity
    • Manage, organize & motivate themselves
    • Imagine the achievement of immortality through recorded beliefs, deeds, roles & material objects
    • As we invest ourselves in our work, our roles become our realities and sense of self.
    • Making the complex simple. We manage our world by simplifying it, because in making it simple we

    feel like we have control.

    Copyright © 2020 Arizona Board of Regents.

    Fear and Anxiety—Good and Evil
    Dysfunctional story: World can be divided into good versus evil. Evil wishes to destroy us
    and we must survive it.

    To cope with anxiety:

    • we may depend on leader to control or save us

    • Make enemies even when there aren’t any (“othering”)

    • How does the story reduce fear? It draws the worker into the good/fear dichotomy and
    allows leaders to do what they want without protest

    Copyright © 2020 Arizona Board of Regents.

    Transitional Objects, Shadows, & Archetypes
    Organizations interpreted through Artifacts
    • “Transitional objects” (e. g. toys) & symbolic experiences help people cope with change. Gives

    people something else to hold onto while change occurs.
    • Over-reliance may facilitate resistance to progress (e. g. hoarding of objects), and block creativity &

    innovation in organizations
    • Dysfunctional story : Change is bad!
    • How does story control fear? If everything stays the same, we will not get harmed; the old and

    unchanging will keep us safe.

    Shadows & Archetypes:
    • View of human psyche espoused by psychiatrist Carl Jung
    • Archetypes (patterns & ideas) link the “collective unconscious” to individuals & perpetuate recurring

    organizational themes
    • Shadows: repressed & rival instincts of individuals compete to influence organizational decision-

    making

    Copyright © 2020 Arizona Board of Regents.

    Strengths & Weakenesses of Psychic Prison Metaphor
    Strengths:
    • Assists understanding of Organizational change and why people resist it
    • Releases positive energies for transformation & integration
    • Surfaces links between irrational & rational, recognizes ethical dimensions
    • Offers holistic approach to organizational life

    Weaknesses
    • Neglects conscious ideological factors of organizational life
    • Over-emphasizes cognitive processes
    • Potential for “Orwellian” manipulation of the unconscious mind

    Conclusion
    • Draws from interdisciplinary theories from philosophy, organizational theory, psychiatry and

    psychology, sociology, cultural Studies & other fields
    • Offers profound psychological insights into the nature & complexity of organizations at both the

    unconscious & conscious level

    – OGL 550��Organizations as Psychic Prisons��Morgan Ch. 7
    – Psychic Prison Metaphor
    – Plato’s Cave Allegory
    – Group Think
    – Organizations and the Unconscious
    – Function: To Reduce/Hide Fear & Anxiety
    – Defense Mechanisms
    – Authoritarianism (e.g., Patriarchal Family)
    – Immortality and Death
    – Fear and Anxiety—Good and Evil
    – Transitional Objects, Shadows, & Archetypes
    – Strengths & Weakenesses of Psychic Prison Metaphor

    **toolsforanalyzingpower.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/toolsforanalyzingpower-pdf-10361089)

    **HBR_PowerandPoliticsinOrganizationalLife.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/hbr-powerandpoliticsinorganizationallife-pdf-10361091)

    **HBR_PowerandPoliticsinOrganizationalLife.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/hbr-powerandpoliticsinorganizationallife-pdf-10361091)

    **## Module4Creative.docx**

    Mod 4 Creative FUN Activity (I hope — just roll with it!)

    ·
    **Due** Sunday by 11:59pm

    ·
    **Submitting** a file upload

    **FIRST: YES! You ARE CREATIVE ENOUGH for THIS activity.** I promise you: Artistic
    **talent** is
    **NOT needed**.

    Since the PESTLE activity could take A LOT OF TIME to complete, I wanted to make THIS activity a bit more whimsical — while still basing it on our videos and readings. So let's do a FUN AND INTERPRETIVE one-page activity like so:

    —
    **Watch AT LEAST TWO MORE of the videos** [on the "Mod 4 Learning Materials" page](https://asu.instructure.com/courses/225986/pages/module-4-learning-materials) (
    **NOT including** the "Plato's Allegory of the Cave" videos which you need to watch already).
    —
    **Read TWO** OF THE ARTICLES (
    **not the textbook** chapters) provided on the "Mod 4 Learning Materials" page.

    **HOW TO PROCEED:**
    **On a blank sheet of paper (or a blank page on a computer screen,** if you prefer to work digitally — but WITHOUT any A.I. "help" of course — CREATE a ONE-PAGE, ILLUSTRATION-HEAVY reaction to what you have viewed and read — with SKETCHES OF AT LEAST TWO CONCEPTS PER VIDEO and ARTICLE:

    1.
    **At the top of the page, briefly note source info (authors, titles, names of the videos, etc.)** —  enough to clearly identify the videos and readings from our Mod 4 Learning Materials page. Then start drawing!

    2.
    **You may either draw FOUR LINES to divide the page into four sections (one for each video and reading); you could then insert TWO sketches / stick figure drawings into each quadrant.** OR you may combine aspects of some videos/readings into your drawings, as long as you end up with at least eight (8) distinct sketches/drawings.

    For example, your page might be divided up like so,
    with two stick figures (and a few important notes) in each of the four quadrants:

    | | |
    | — | — |
    | | |
    | | |

    3.
    **These SHOULD NOT BE "GOOD" illustrations but just sketches. I mean that "STICK FIGURES" and SIMPLE SYMBOLS are fine.**

    4.
    **It's vital to do this with your own hand / your own trackpad (and NO A.I.)** because I may pick some of the "best" or "wildest" of these to show off to the rest of the class (and if someone uses A.I. or an "auto-drawing program" it will just be embarrassing to everyone, plus all the plagiarism stuff…yuck).

    5. Add some brief notes in your own handwriting or typed, explaining your sketches in some detail, i.e., explaining the context in the materials.

    6.
    **Upload the page here (in this Canvas assignment).**

    Resources

    [https://www.youtube.com/watch?v=guE154B6P8Q](https://www.youtube.com/watch?v=guE154B6P8Q)

    [https://www.youtube.com/watch?v=k185ZhNz9nw](https://www.youtube.com/watch?v=k185ZhNz9nw)

    [https://www.youtube.com/watch?v=AozJ4AkgAMw](https://www.youtube.com/watch?v=AozJ4AkgAMw)

    [https://www.youtube.com/watch?v=m7oO08AwLpc](https://www.youtube.com/watch?v=m7oO08AwLpc)

    [https://www.youtube.com/watch?v=iCvmsMzlF7o&list=PLr3XIBco3u_O3RZGLeWaFPyZ6WhL8v86D](https://www.youtube.com/watch?v=iCvmsMzlF7o&list=PLr3XIBco3u_O3RZGLeWaFPyZ6WhL8v86D)

    **## OGL550_Module4_PowerPoliticalLens.pdf**

    Copyright © 2020 Arizona Board of Regents.

    OGL 550

    Organizations as
    Political Systems
    Morgan Ch. 6

    Copyright © 2020 Arizona Board of Regents.

    Types of Political Systems
    • Autocracy–Power is held by individual or small group

    • Bureaucracy–Power exercised through use of rules and the written word

    • Technocracy–Rule exercised through use of knowledge

    • Codetermination–Form of rule where opposing parties combine in the joint
    management of mutual interests

    • Representative democracy–Rule exercised through the election of officers mandated to
    act on behalf of the electorate

    • Direct democracy–System where everyone has an equal right to rule and is involved in
    all decision making

    Copyright © 2020 Arizona Board of Regents.

    Organizations, Control, & Power
    “We rely on a company to pay our wages. But does this mean it has the right control all
    our beliefs and feelings? It certainly has no right to reduce us to robots who must obey
    every command!”

    • An organization’s politics manifest in the conflicts and power plays and interpersonal
    relationships that guide the flow of organizational activity.

    • Politics occur on an ongoing basis, often in a way that is invisible to all but those directly
    involved.

    • Power: can be viewed as a resource, as a social relationship (e.g., dependency), or as
    influence/persuasion/coercion.

    Copyright © 2020 Arizona Board of Regents.

    Interests, Conflict, & Power
    Interests: Examples of three different types:
    • Task Interests–connected with the work one has to perform
    • Career Interests–independent of the job being performed
    • Extramural Interests–Act towards the relation to both job and career

    Conflict: Where interests collide
    • Conflict may be personal or interpersonal, e.g., self, teams, rival groups
    • Built into organizations through roles
    • Attitudes, stereotypes, scarcity of resources

    Power: Medium through which conflicts of interest are resolved. Sources of power:
    • Formal Authority
    • Control of Scarce Resources
    • Use of organizational structure, rules and regulations
    • Control of decision powers, knowledge and information, boundaries, and/or technology

    Copyright © 2020 Arizona Board of Regents.

    Relationship between Management and Workers
    Unitary
    • Organization is perceived as integrated, harmonious whole: e.g., “one happy family”, where

    management and other members of the staff all share a common purpose.
    • Emphasis on mutual cooperation.
    • May use paternalistic approach that demands loyalty of all employees, being predominantly

    managerial in its emphasis and application

    Pluralist
    • Organization is perceived as being composed of powerful and divergent sub-groups, each

    with its own loyalties and set of objectives and leaders.
    • Two predominant sub-groups in the pluralistic perspective are management and trade

    unions.

    Marxist or Radical
    • Looks at division of interest between capital and labor
    • Sees inequalities of power and economic wealth as inherent in capitalist economic system
    • Conflict is seen as inevitable, with trade unions a natural response of workers

    Copyright © 2020 Arizona Board of Regents.

    Pluralist Ways to Handle Conflict
    Competing—to take quick, decisive action; for enforcing unpopular rules and decisions

    Collaborating—for synthesizing insights of different stakeholders; fostering
    organizational learning

    Compromising—to arrive at mutually acceptable, expedient solutions

    Avoiding—to buy time, or to put energy to more productive issues

    Accommodating—to satisfy others when issues are not paramount to you; to minimize
    loss when it’s clear you can’t win

    Copyright © 2020 Arizona Board of Regents.

    Strengths and Limitations of Political Metaphor
    Strengths
    • Surfaces taboo subject such as people pushing for their private motives
    • Recognizes role and use of power at the center of organizational analysis.
    • Challenges the myth of organizational rationality.
    • Helps us understand human behavior in organizations
    • Recognizes the socio-political implications of organizational dynamics and the roles

    that organizations play in society

    Limitations
    • Can lead to increased politicization of the organization
    • Focus on conflict and control may make it harder to see positive aspects of organizing

    and the potential for shared power to transform systems

    – OGL 550��Organizations as Political Systems��Morgan Ch. 6
    – Types of Political Systems
    – Organizations, Control, & Power
    – Interests, Conflict, & Power
    – Relationship between Management and Workers
    – Pluralist Ways to Handle Conflict
    – Strengths and Limitations of Political Metaphor

    **## OGL550_Module4_PsychicPrison.pdf**

    Copyright © 2020 Arizona Board of Regents.

    OGL 550

    Organizations as
    Psychic Prisons
    Morgan Ch. 7

    Copyright © 2020 Arizona Board of Regents.

    Psychic Prison Metaphor
    “ Human beings have a knack for getting trapped in webs of their own creation.”

    This metaphor looks at organization as psychological phenomena, as being created and sustained
    by conscious and unconscious processes.

    Examines people as becoming imprisoned or confined by the images, ideas, thoughts and actions
    of psychological processes

    Considers human condition as potentially trapped in:
    • Modes of Thinking
    • Constructions of Perceived Reality that offer imperfect and incomplete grasp of the world
    • People may become “imprisoned”, “confined” or “controlled” by, or within, organizations

    Copyright © 2020 Arizona Board of Regents.

    Plato’s Cave Allegory
    • First exploration of Psychic Prison metaphor by Greek Philosopher Plato in his work “The Republic‟
    (c. 380 BC)

    • Prisoners were chained to an underground cave wall. They could not move, or view the outside world

    • Interpretation of shadows comprised their entire reality

    • A liberated prisoner discovered that the world beyond the shadows was richer, more complex &
    rewarding

    • Upon return to cave, his experiences terrified fellow cave dwellers

    • He could not remain & stagnate.

    • They could not change or move forward • They perceived him as “dangerous”

    Copyright © 2020 Arizona Board of Regents.

    Group Think
    • Described by Psychologist, Irving Janis in 1952

    • Organizational, social & cultural traps that inhibit problem solving by preventing recognition
    of alternate avenues of thought, discussion & action

    • Group illusions of invulnerability, morality & unanimity foster “assumed consensus” which
    inhibit expressions of doubt & engender misguided decision-making

    Examples

    • The Bay of Pigs Invasion (1961): President Kennedy & his advisors developed illusions of
    unanimity & invulnerability; doubts were inhibited & suppressed

    • The Challenger Space Shuttle Disaster (1986): After 55 successful missions NASA felt
    invincible • Fatally ignored crucial warnings about faulty equipment

    Copyright © 2020 Arizona Board of Regents.

    Organizations and the Unconscious
    • Sigmund Freud argued that the unconscious is created as humans repress their inner-most desires

    and private thoughts.
    • Sees much visible culture as preoccupation & concerns of the unconscious psyche
    • People become psychic prisoners through repression of their unconscious desires & thoughts
    • We can try to understand & interpret these phenomena across dimensions that include: • Sexuality •

    Family Dynamics • Mortality • Anxiety • Artefacts (Objects & Symbols) • Shadows & Archetypes

    Examples:
    • Neurotic traits
    • Establishment of formal organizations, e.g. armies, religious orders, industrial society, bureaucracies
    • Creation of Scientific Management innovations, ideas, planning & productivity such as:
    • Historical replication of Patriarchal systems: authoritarian, aggressive & chauvinistic (negative) or

    brave, heroic & decisive (positive)
    • Matriarchal approach now seen as increasingly effective, empowering organizational trust, creativity &

    co-operation

    Copyright © 2020 Arizona Board of Regents.

    Function: To Reduce/Hide Fear & Anxiety
    For each psychic prison, ask yourself two questions:

    1.What is the dysfunctional story/myth?
    2. How does the story/myth control fear and anxiety?

    Example: Organization and Repressed Sexuality
    When leaders and workers have strong desires to control and become

    disciplined in every aspect of life. Taylor is exemplified by this Psychic Prison.

    Dysfunctional story: social order to maintained through discipline and control.

    How does story control fear? Tight supervision so there are no surprises.

    Copyright © 2020 Arizona Board of Regents.

    Defense Mechanisms
    • Repression: “pushing down” unwanted impulses and ideas

    • Denial: refusal to acknowledge an impulse-evoking fact, feeling or memory

    • Displacement: shifting impulses aroused by one person or situation to a safer target

    • Fixation: rigid commitment to a particular attitude or behavior

    • Projection: attribution of one’s own feelings and impulses to others

    • Rationalization: creation of elaborate schemes of justification that disguise underlying
    motives and intentions

    • Idealization: playing up the good aspects of a situation to protect oneself from the bad

    • Splitting: isolating different elements of experience, often to protect the good from the
    bad.

    Copyright © 2020 Arizona Board of Regents.

    Authoritarianism (e.g., Patriarchal Family)
    • (Re)producing organizational structure that gives dominance to males.
    • Culture in which white males rule the field and know best which decisions to make.
    • Competition, domination, and no emotions are cultural norms.
    • Dysfunctional story: White men are more effective leaders.
    • How does story control fear? Creates rigid structures and mental models the produce social control,

    giving a sense of stability and security.

    Patriarchal Family: prolonged dependency of the child upon the parents facilitates the kind of
    dependency institutionalized in the relationship between leaders and followers, and in the practice
    where people look to others to initiate action in response to problematic issues.

    Key organizational members also often cultivate fatherly roles by acting as mentors to those in need of
    help and protection. The psychic prison structure of the male-dominated family tends to create a
    feelings of impotence, accompanied by a fear of, and dependence on, authority.

    Copyright © 2020 Arizona Board of Regents.

    Immortality and Death
    • Humans are afraid of dying. Death reminds us of our limitations and lack of control.
    • Organizations are a way to connect with something more enduring than our physical bodies.
    • Dysfunctional story : We won’t die if we are attached to something more enduring than ourselves.
    • How does the story control fear? When people believe they will endure, they are more likely to obey

    authority.

    Human beings, aware of the impermanence & vulnerability of life, use Organizations (through culture)
    to:

    • Search for meaning & permanency;
    • Preserve a sense of belonging & identity
    • Manage, organize & motivate themselves
    • Imagine the achievement of immortality through recorded beliefs, deeds, roles & material objects
    • As we invest ourselves in our work, our roles become our realities and sense of self.
    • Making the complex simple. We manage our world by simplifying it, because in making it simple we

    feel like we have control.

    Copyright © 2020 Arizona Board of Regents.

    Fear and Anxiety—Good and Evil
    Dysfunctional story: World can be divided into good versus evil. Evil wishes to destroy us
    and we must survive it.

    To cope with anxiety:

    • we may depend on leader to control or save us

    • Make enemies even when there aren’t any (“othering”)

    • How does the story reduce fear? It draws the worker into the good/fear dichotomy and
    allows leaders to do what they want without protest

    Copyright © 2020 Arizona Board of Regents.

    Transitional Objects, Shadows, & Archetypes
    Organizations interpreted through Artifacts
    • “Transitional objects” (e. g. toys) & symbolic experiences help people cope with change. Gives

    people something else to hold onto while change occurs.
    • Over-reliance may facilitate resistance to progress (e. g. hoarding of objects), and block creativity &

    innovation in organizations
    • Dysfunctional story : Change is bad!
    • How does story control fear? If everything stays the same, we will not get harmed; the old and

    unchanging will keep us safe.

    Shadows & Archetypes:
    • View of human psyche espoused by psychiatrist Carl Jung
    • Archetypes (patterns & ideas) link the “collective unconscious” to individuals & perpetuate recurring

    organizational themes
    • Shadows: repressed & rival instincts of individuals compete to influence organizational decision-

    making

    Copyright © 2020 Arizona Board of Regents.

    Strengths & Weakenesses of Psychic Prison Metaphor
    Strengths:
    • Assists understanding of Organizational change and why people resist it
    • Releases positive energies for transformation & integration
    • Surfaces links between irrational & rational, recognizes ethical dimensions
    • Offers holistic approach to organizational life

    Weaknesses
    • Neglects conscious ideological factors of organizational life
    • Over-emphasizes cognitive processes
    • Potential for “Orwellian” manipulation of the unconscious mind

    Conclusion
    • Draws from interdisciplinary theories from philosophy, organizational theory, psychiatry and

    psychology, sociology, cultural Studies & other fields
    • Offers profound psychological insights into the nature & complexity of organizations at both the

    unconscious & conscious level

    – OGL 550��Organizations as Psychic Prisons��Morgan Ch. 7
    – Psychic Prison Metaphor
    – Plato’s Cave Allegory
    – Group Think
    – Organizations and the Unconscious
    – Function: To Reduce/Hide Fear & Anxiety
    – Defense Mechanisms
    – Authoritarianism (e.g., Patriarchal Family)
    – Immortality and Death
    – Fear and Anxiety—Good and Evil
    – Transitional Objects, Shadows, & Archetypes
    – Strengths & Weakenesses of Psychic Prison Metaphor

    **toolsforanalyzingpower.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/toolsforanalyzingpower-pdf-10361089)

    **HBR_PowerandPoliticsinOrganizationalLife.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/hbr-powerandpoliticsinorganizationallife-pdf-10361091)

    **## Module4Creative.docx**

    Mod 4 Creative FUN Activity (I hope — just roll with it!)

    ·
    **Due** Sunday by 11:59pm

    ·
    **Submitting** a file upload

    **FIRST: YES! You ARE CREATIVE ENOUGH for THIS activity.** I promise you: Artistic
    **talent** is
    **NOT needed**.

    Since the PESTLE activity could take A LOT OF TIME to complete, I wanted to make THIS activity a bit more whimsical — while still basing it on our videos and readings. So let's do a FUN AND INTERPRETIVE one-page activity like so:

    —
    **Watch AT LEAST TWO MORE of the videos** [on the "Mod 4 Learning Materials" page](https://asu.instructure.com/courses/225986/pages/module-4-learning-materials) (
    **NOT including** the "Plato's Allegory of the Cave" videos which you need to watch already).
    —
    **Read TWO** OF THE ARTICLES (
    **not the textbook** chapters) provided on the "Mod 4 Learning Materials" page.

    **HOW TO PROCEED:**
    **On a blank sheet of paper (or a blank page on a computer screen,** if you prefer to work digitally — but WITHOUT any A.I. "help" of course — CREATE a ONE-PAGE, ILLUSTRATION-HEAVY reaction to what you have viewed and read — with SKETCHES OF AT LEAST TWO CONCEPTS PER VIDEO and ARTICLE:

    1.
    **At the top of the page, briefly note source info (authors, titles, names of the videos, etc.)** —  enough to clearly identify the videos and readings from our Mod 4 Learning Materials page. Then start drawing!

    2.
    **You may either draw FOUR LINES to divide the page into four sections (one for each video and reading); you could then insert TWO sketches / stick figure drawings into each quadrant.** OR you may combine aspects of some videos/readings into your drawings, as long as you end up with at least eight (8) distinct sketches/drawings.

    For example, your page might be divided up like so,
    with two stick figures (and a few important notes) in each of the four quadrants:

    | | |
    | — | — |
    | | |
    | | |

    3.
    **These SHOULD NOT BE "GOOD" illustrations but just sketches. I mean that "STICK FIGURES" and SIMPLE SYMBOLS are fine.**

    4.
    **It's vital to do this with your own hand / your own trackpad (and NO A.I.)** because I may pick some of the "best" or "wildest" of these to show off to the rest of the class (and if someone uses A.I. or an "auto-drawing program" it will just be embarrassing to everyone, plus all the plagiarism stuff…yuck).

    5. Add some brief notes in your own handwriting or typed, explaining your sketches in some detail, i.e., explaining the context in the materials.

    6.
    **Upload the page here (in this Canvas assignment).**

    Resources

    [https://www.youtube.com/watch?v=guE154B6P8Q](https://www.youtube.com/watch?v=guE154B6P8Q)

    [https://www.youtube.com/watch?v=k185ZhNz9nw](https://www.youtube.com/watch?v=k185ZhNz9nw)

    [https://www.youtube.com/watch?v=AozJ4AkgAMw](https://www.youtube.com/watch?v=AozJ4AkgAMw)

    [https://www.youtube.com/watch?v=m7oO08AwLpc](https://www.youtube.com/watch?v=m7oO08AwLpc)

    [https://www.youtube.com/watch?v=iCvmsMzlF7o&list=PLr3XIBco3u_O3RZGLeWaFPyZ6WhL8v86D](https://www.youtube.com/watch?v=iCvmsMzlF7o&list=PLr3XIBco3u_O3RZGLeWaFPyZ6WhL8v86D)

    **## OGL550_Module4_PowerPoliticalLens.pdf**

    Copyright © 2020 Arizona Board of Regents.

    OGL 550

    Organizations as
    Political Systems
    Morgan Ch. 6

    Copyright © 2020 Arizona Board of Regents.

    Types of Political Systems
    • Autocracy–Power is held by individual or small group

    • Bureaucracy–Power exercised through use of rules and the written word

    • Technocracy–Rule exercised through use of knowledge

    • Codetermination–Form of rule where opposing parties combine in the joint
    management of mutual interests

    • Representative democracy–Rule exercised through the election of officers mandated to
    act on behalf of the electorate

    • Direct democracy–System where everyone has an equal right to rule and is involved in
    all decision making

    Copyright © 2020 Arizona Board of Regents.

    Organizations, Control, & Power
    “We rely on a company to pay our wages. But does this mean it has the right control all
    our beliefs and feelings? It certainly has no right to reduce us to robots who must obey
    every command!”

    • An organization’s politics manifest in the conflicts and power plays and interpersonal
    relationships that guide the flow of organizational activity.

    • Politics occur on an ongoing basis, often in a way that is invisible to all but those directly
    involved.

    • Power: can be viewed as a resource, as a social relationship (e.g., dependency), or as
    influence/persuasion/coercion.

    Copyright © 2020 Arizona Board of Regents.

    Interests, Conflict, & Power
    Interests: Examples of three different types:
    • Task Interests–connected with the work one has to perform
    • Career Interests–independent of the job being performed
    • Extramural Interests–Act towards the relation to both job and career

    Conflict: Where interests collide
    • Conflict may be personal or interpersonal, e.g., self, teams, rival groups
    • Built into organizations through roles
    • Attitudes, stereotypes, scarcity of resources

    Power: Medium through which conflicts of interest are resolved. Sources of power:
    • Formal Authority
    • Control of Scarce Resources
    • Use of organizational structure, rules and regulations
    • Control of decision powers, knowledge and information, boundaries, and/or technology

    Copyright © 2020 Arizona Board of Regents.

    Relationship between Management and Workers
    Unitary
    • Organization is perceived as integrated, harmonious whole: e.g., “one happy family”, where

    management and other members of the staff all share a common purpose.
    • Emphasis on mutual cooperation.
    • May use paternalistic approach that demands loyalty of all employees, being predominantly

    managerial in its emphasis and application

    Pluralist
    • Organization is perceived as being composed of powerful and divergent sub-groups, each

    with its own loyalties and set of objectives and leaders.
    • Two predominant sub-groups in the pluralistic perspective are management and trade

    unions.

    Marxist or Radical
    • Looks at division of interest between capital and labor
    • Sees inequalities of power and economic wealth as inherent in capitalist economic system
    • Conflict is seen as inevitable, with trade unions a natural response of workers

    Copyright © 2020 Arizona Board of Regents.

    Pluralist Ways to Handle Conflict
    Competing—to take quick, decisive action; for enforcing unpopular rules and decisions

    Collaborating—for synthesizing insights of different stakeholders; fostering
    organizational learning

    Compromising—to arrive at mutually acceptable, expedient solutions

    Avoiding—to buy time, or to put energy to more productive issues

    Accommodating—to satisfy others when issues are not paramount to you; to minimize
    loss when it’s clear you can’t win

    Copyright © 2020 Arizona Board of Regents.

    Strengths and Limitations of Political Metaphor
    Strengths
    • Surfaces taboo subject such as people pushing for their private motives
    • Recognizes role and use of power at the center of organizational analysis.
    • Challenges the myth of organizational rationality.
    • Helps us understand human behavior in organizations
    • Recognizes the socio-political implications of organizational dynamics and the roles

    that organizations play in society

    Limitations
    • Can lead to increased politicization of the organization
    • Focus on conflict and control may make it harder to see positive aspects of organizing

    and the potential for shared power to transform systems

    – OGL 550��Organizations as Political Systems��Morgan Ch. 6
    – Types of Political Systems
    – Organizations, Control, & Power
    – Interests, Conflict, & Power
    – Relationship between Management and Workers
    – Pluralist Ways to Handle Conflict
    – Strengths and Limitations of Political Metaphor

    **## OGL550_Module4_PsychicPrison.pdf**

    Copyright © 2020 Arizona Board of Regents.

    OGL 550

    Organizations as
    Psychic Prisons
    Morgan Ch. 7

    Copyright © 2020 Arizona Board of Regents.

    Psychic Prison Metaphor
    “ Human beings have a knack for getting trapped in webs of their own creation.”

    This metaphor looks at organization as psychological phenomena, as being created and sustained
    by conscious and unconscious processes.

    Examines people as becoming imprisoned or confined by the images, ideas, thoughts and actions
    of psychological processes

    Considers human condition as potentially trapped in:
    • Modes of Thinking
    • Constructions of Perceived Reality that offer imperfect and incomplete grasp of the world
    • People may become “imprisoned”, “confined” or “controlled” by, or within, organizations

    Copyright © 2020 Arizona Board of Regents.

    Plato’s Cave Allegory
    • First exploration of Psychic Prison metaphor by Greek Philosopher Plato in his work “The Republic‟
    (c. 380 BC)

    • Prisoners were chained to an underground cave wall. They could not move, or view the outside world

    • Interpretation of shadows comprised their entire reality

    • A liberated prisoner discovered that the world beyond the shadows was richer, more complex &
    rewarding

    • Upon return to cave, his experiences terrified fellow cave dwellers

    • He could not remain & stagnate.

    • They could not change or move forward • They perceived him as “dangerous”

    Copyright © 2020 Arizona Board of Regents.

    Group Think
    • Described by Psychologist, Irving Janis in 1952

    • Organizational, social & cultural traps that inhibit problem solving by preventing recognition
    of alternate avenues of thought, discussion & action

    • Group illusions of invulnerability, morality & unanimity foster “assumed consensus” which
    inhibit expressions of doubt & engender misguided decision-making

    Examples

    • The Bay of Pigs Invasion (1961): President Kennedy & his advisors developed illusions of
    unanimity & invulnerability; doubts were inhibited & suppressed

    • The Challenger Space Shuttle Disaster (1986): After 55 successful missions NASA felt
    invincible • Fatally ignored crucial warnings about faulty equipment

    Copyright © 2020 Arizona Board of Regents.

    Organizations and the Unconscious
    • Sigmund Freud argued that the unconscious is created as humans repress their inner-most desires

    and private thoughts.
    • Sees much visible culture as preoccupation & concerns of the unconscious psyche
    • People become psychic prisoners through repression of their unconscious desires & thoughts
    • We can try to understand & interpret these phenomena across dimensions that include: • Sexuality •

    Family Dynamics • Mortality • Anxiety • Artefacts (Objects & Symbols) • Shadows & Archetypes

    Examples:
    • Neurotic traits
    • Establishment of formal organizations, e.g. armies, religious orders, industrial society, bureaucracies
    • Creation of Scientific Management innovations, ideas, planning & productivity such as:
    • Historical replication of Patriarchal systems: authoritarian, aggressive & chauvinistic (negative) or

    brave, heroic & decisive (positive)
    • Matriarchal approach now seen as increasingly effective, empowering organizational trust, creativity &

    co-operation

    Copyright © 2020 Arizona Board of Regents.

    Function: To Reduce/Hide Fear & Anxiety
    For each psychic prison, ask yourself two questions:

    1.What is the dysfunctional story/myth?
    2. How does the story/myth control fear and anxiety?

    Example: Organization and Repressed Sexuality
    When leaders and workers have strong desires to control and become

    disciplined in every aspect of life. Taylor is exemplified by this Psychic Prison.

    Dysfunctional story: social order to maintained through discipline and control.

    How does story control fear? Tight supervision so there are no surprises.

    Copyright © 2020 Arizona Board of Regents.

    Defense Mechanisms
    • Repression: “pushing down” unwanted impulses and ideas

    • Denial: refusal to acknowledge an impulse-evoking fact, feeling or memory

    • Displacement: shifting impulses aroused by one person or situation to a safer target

    • Fixation: rigid commitment to a particular attitude or behavior

    • Projection: attribution of one’s own feelings and impulses to others

    • Rationalization: creation of elaborate schemes of justification that disguise underlying
    motives and intentions

    • Idealization: playing up the good aspects of a situation to protect oneself from the bad

    • Splitting: isolating different elements of experience, often to protect the good from the
    bad.

    Copyright © 2020 Arizona Board of Regents.

    Authoritarianism (e.g., Patriarchal Family)
    • (Re)producing organizational structure that gives dominance to males.
    • Culture in which white males rule the field and know best which decisions to make.
    • Competition, domination, and no emotions are cultural norms.
    • Dysfunctional story: White men are more effective leaders.
    • How does story control fear? Creates rigid structures and mental models the produce social control,

    giving a sense of stability and security.

    Patriarchal Family: prolonged dependency of the child upon the parents facilitates the kind of
    dependency institutionalized in the relationship between leaders and followers, and in the practice
    where people look to others to initiate action in response to problematic issues.

    Key organizational members also often cultivate fatherly roles by acting as mentors to those in need of
    help and protection. The psychic prison structure of the male-dominated family tends to create a
    feelings of impotence, accompanied by a fear of, and dependence on, authority.

    Copyright © 2020 Arizona Board of Regents.

    Immortality and Death
    • Humans are afraid of dying. Death reminds us of our limitations and lack of control.
    • Organizations are a way to connect with something more enduring than our physical bodies.
    • Dysfunctional story : We won’t die if we are attached to something more enduring than ourselves.
    • How does the story control fear? When people believe they will endure, they are more likely to obey

    authority.

    Human beings, aware of the impermanence & vulnerability of life, use Organizations (through culture)
    to:

    • Search for meaning & permanency;
    • Preserve a sense of belonging & identity
    • Manage, organize & motivate themselves
    • Imagine the achievement of immortality through recorded beliefs, deeds, roles & material objects
    • As we invest ourselves in our work, our roles become our realities and sense of self.
    • Making the complex simple. We manage our world by simplifying it, because in making it simple we

    feel like we have control.

    Copyright © 2020 Arizona Board of Regents.

    Fear and Anxiety—Good and Evil
    Dysfunctional story: World can be divided into good versus evil. Evil wishes to destroy us
    and we must survive it.

    To cope with anxiety:

    • we may depend on leader to control or save us

    • Make enemies even when there aren’t any (“othering”)

    • How does the story reduce fear? It draws the worker into the good/fear dichotomy and
    allows leaders to do what they want without protest

    Copyright © 2020 Arizona Board of Regents.

    Transitional Objects, Shadows, & Archetypes
    Organizations interpreted through Artifacts
    • “Transitional objects” (e. g. toys) & symbolic experiences help people cope with change. Gives

    people something else to hold onto while change occurs.
    • Over-reliance may facilitate resistance to progress (e. g. hoarding of objects), and block creativity &

    innovation in organizations
    • Dysfunctional story : Change is bad!
    • How does story control fear? If everything stays the same, we will not get harmed; the old and

    unchanging will keep us safe.

    Shadows & Archetypes:
    • View of human psyche espoused by psychiatrist Carl Jung
    • Archetypes (patterns & ideas) link the “collective unconscious” to individuals & perpetuate recurring

    organizational themes
    • Shadows: repressed & rival instincts of individuals compete to influence organizational decision-

    making

    Copyright © 2020 Arizona Board of Regents.

    Strengths & Weakenesses of Psychic Prison Metaphor
    Strengths:
    • Assists understanding of Organizational change and why people resist it
    • Releases positive energies for transformation & integration
    • Surfaces links between irrational & rational, recognizes ethical dimensions
    • Offers holistic approach to organizational life

    Weaknesses
    • Neglects conscious ideological factors of organizational life
    • Over-emphasizes cognitive processes
    • Potential for “Orwellian” manipulation of the unconscious mind

    Conclusion
    • Draws from interdisciplinary theories from philosophy, organizational theory, psychiatry and

    psychology, sociology, cultural Studies & other fields
    • Offers profound psychological insights into the nature & complexity of organizations at both the

    unconscious & conscious level

    – OGL 550��Organizations as Psychic Prisons��Morgan Ch. 7
    – Psychic Prison Metaphor
    – Plato’s Cave Allegory
    – Group Think
    – Organizations and the Unconscious
    – Function: To Reduce/Hide Fear & Anxiety
    – Defense Mechanisms
    – Authoritarianism (e.g., Patriarchal Family)
    – Immortality and Death
    – Fear and Anxiety—Good and Evil
    – Transitional Objects, Shadows, & Archetypes
    – Strengths & Weakenesses of Psychic Prison Metaphor

    **toolsforanalyzingpower.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/toolsforanalyzingpower-pdf-10361089)

    **HBR_PowerandPoliticsinOrganizationalLife.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/hbr-powerandpoliticsinorganizationallife-pdf-10361091)

    – 1
    – 2
    – 3
    – 4
    – 5

  • [Solved] Powerpoint

    ✓ Verified Academic Solution Available

    Executive Solution Overview

    – ## 17388067.pdf **## 17388067.pdf** Due Date: 11:59 pm EST Sunday of Unit 5 Points: 100 Overview: Your company recently went through a global merger or acquisition in which at least one of the parties involved was from one of the following countries (Saudi Arabia, Egypt, or Cuba). You need to crea…

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    Assignment Prompt & Instructions

    – ## 17388067.pdf

    **## 17388067.pdf**

    Due Date: 11:59 pm EST Sunday of Unit 5

    Points: 100

    Overview:

    Your company recently went through a global merger or acquisition in which at least

    one of the parties involved was from one of the following countries (Saudi Arabia, Egypt,

    or Cuba). You need to create a PowerPoint presentation that you will present to the

    Board to describe the rationale behind the merger or acquisition.

    Instructions:

    • Identify if the merger or acquisition was vertical or horizontal in nature.

    • Compare and contrast some advantages and disadvantages to pursuing the

    merger as opposed to pursuing an association.

    • What are some of the social implications of doing business with this firm (human

    rights, social responsibility, and etcetera)?

    Requirements:

    • Create a PowerPoint presentation, at least 7-9 slides, not counting the title or

    reference slides.

    • Include at least 3 valid, credible resources, preferably from the Post University

    Library.

    • Include an introduction and conclusion slide.

    • Use APA formatting for citations, include in-text citations on slides.

    • Be creative!

    Be sure to read the criteria below by which your work will be evaluated before

    you write and again after you write.

    BUS411 – Business Policy
    Seminar

    Going Global

    Evaluation Rubric for Going Global Assignment

    CRITERIA Deficient Needs
    Improvement

    Proficient Exemplary

    0-11 points 12-15 points 16-17 points 18-20 points

    Content Elements of
    the assignment
    are not
    addressed,
    poorly
    constructed,
    lacking critical
    thought, or
    difficult to
    evaluate.

    Slides
    somewhat
    address the
    elements of the
    assignment in
    though not in a
    clear manner,
    lacking some
    critical thinking
    and research.

    Slides
    generally
    address all
    elements of the
    assignment in
    a clear
    manner,
    showing
    evidence of
    critical thinking
    and research.

    Slides clearly
    address all
    elements of the
    assignment in
    a thorough and
    detailed
    manner.
    Critical thinking
    and research
    are apparent.

    Overall
    Organization

    Content is
    difficult to
    follow due to
    lack of logical
    structure or
    flow.

    Information
    flow is
    somewhat
    logical,
    may be difficult
    to follow and
    lack fluency.

    Information
    flow is
    generally
    logical and
    easy to follow
    but may lack
    fluency.

    Information is
    presented in a
    logical and
    interesting
    sequence that
    is easy to
    follow. Topics
    flow smoothly
    from one to
    another with
    appropriate
    transitions.

    Professionali
    sm

    Slides are
    unclear,
    overloaded, or
    lack a
    consistent
    design style.

    Slides and
    supporting
    notes are
    presented in a
    somewhat
    consistent
    manner but
    lack an
    effective
    design style,
    and
    inconsistencies
    are present.

    Slides and
    supporting
    notes are
    presented in a
    generally
    consistent and
    effective
    design style,
    though there
    are some
    inconsistencies
    present.

    Slides and
    supporting
    notes are
    presented in a
    consistently
    professional
    and effective
    manner.
    Template
    design, fonts,
    and colors
    enhance the
    presentation.

    Preparation
    and
    Development

    Slides
    demonstrate
    frequent errors
    of layout or

    Slides
    somewhat
    demonstrate a
    general

    Slides
    demonstrate
    general
    attention to

    Slides
    demonstrate
    consistent
    attention to

    lack of
    attention to
    detail in
    preparation.

    attention to
    detail in layout
    and titling.
    Important
    detail(s) may
    be missing.

    detail in layout
    and titling.

    detail in
    preparation.
    Information is
    presented in a
    relevant and
    original
    manner.

    0-5 points 6-7 points 8 points 9-10 points

    Clear and
    Professional
    Writing and
    APA Format

    Writing is
    frequently
    difficult to
    understand
    because of
    several errors
    in grammar,
    punctuation,
    and spelling.
    Word choice
    is sometimes
    inappropriate
    for an
    academic
    setting.
    Sentence
    structure is
    unclear.

    Writing is
    somewhat
    difficult to
    understand
    with errors in
    punctuation,
    spelling, and
    grammar.
    Appropriate
    word choice is
    somewhat
    used for an
    academic
    setting.
    Sentence
    structure is
    somewhat
    clear.

    Writing is easy
    to understand
    despite minor
    errors in
    punctuation,
    spelling, and
    grammar.
    Appropriate
    word choice is
    used for an
    academic
    setting.
    Sentence
    structure is
    mostly clear.

    Writing is free
    of almost all
    punctuation,
    spelling, and
    grammar
    errors.
    Appropriate
    word choice is
    used for an
    academic
    setting.
    Sentence
    structure is
    clear.

    References No academic
    references
    present, or
    reference
    formatting has
    significant
    errors.

    One academic
    reference
    present but
    errors in
    formatting.

    Two academic
    references
    present but
    may have a
    few errors in
    formatting.

    Three or more
    academic
    references are
    present and
    formatted
    properly.

    **## 17388067.pdf**

    Due Date: 11:59 pm EST Sunday of Unit 5

    Points: 100

    Overview:

    Your company recently went through a global merger or acquisition in which at least

    one of the parties involved was from one of the following countries (Saudi Arabia, Egypt,

    or Cuba). You need to create a PowerPoint presentation that you will present to the

    Board to describe the rationale behind the merger or acquisition.

    Instructions:

    • Identify if the merger or acquisition was vertical or horizontal in nature.

    • Compare and contrast some advantages and disadvantages to pursuing the

    merger as opposed to pursuing an association.

    • What are some of the social implications of doing business with this firm (human

    rights, social responsibility, and etcetera)?

    Requirements:

    • Create a PowerPoint presentation, at least 7-9 slides, not counting the title or

    reference slides.

    • Include at least 3 valid, credible resources, preferably from the Post University

    Library.

    • Include an introduction and conclusion slide.

    • Use APA formatting for citations, include in-text citations on slides.

    • Be creative!

    Be sure to read the criteria below by which your work will be evaluated before

    you write and again after you write.

    BUS411 – Business Policy
    Seminar

    Going Global

    Evaluation Rubric for Going Global Assignment

    CRITERIA Deficient Needs
    Improvement

    Proficient Exemplary

    0-11 points 12-15 points 16-17 points 18-20 points

    Content Elements of
    the assignment
    are not
    addressed,
    poorly
    constructed,
    lacking critical
    thought, or
    difficult to
    evaluate.

    Slides
    somewhat
    address the
    elements of the
    assignment in
    though not in a
    clear manner,
    lacking some
    critical thinking
    and research.

    Slides
    generally
    address all
    elements of the
    assignment in
    a clear
    manner,
    showing
    evidence of
    critical thinking
    and research.

    Slides clearly
    address all
    elements of the
    assignment in
    a thorough and
    detailed
    manner.
    Critical thinking
    and research
    are apparent.

    Overall
    Organization

    Content is
    difficult to
    follow due to
    lack of logical
    structure or
    flow.

    Information
    flow is
    somewhat
    logical,
    may be difficult
    to follow and
    lack fluency.

    Information
    flow is
    generally
    logical and
    easy to follow
    but may lack
    fluency.

    Information is
    presented in a
    logical and
    interesting
    sequence that
    is easy to
    follow. Topics
    flow smoothly
    from one to
    another with
    appropriate
    transitions.

    Professionali
    sm

    Slides are
    unclear,
    overloaded, or
    lack a
    consistent
    design style.

    Slides and
    supporting
    notes are
    presented in a
    somewhat
    consistent
    manner but
    lack an
    effective
    design style,
    and
    inconsistencies
    are present.

    Slides and
    supporting
    notes are
    presented in a
    generally
    consistent and
    effective
    design style,
    though there
    are some
    inconsistencies
    present.

    Slides and
    supporting
    notes are
    presented in a
    consistently
    professional
    and effective
    manner.
    Template
    design, fonts,
    and colors
    enhance the
    presentation.

    Preparation
    and
    Development

    Slides
    demonstrate
    frequent errors
    of layout or

    Slides
    somewhat
    demonstrate a
    general

    Slides
    demonstrate
    general
    attention to

    Slides
    demonstrate
    consistent
    attention to

    lack of
    attention to
    detail in
    preparation.

    attention to
    detail in layout
    and titling.
    Important
    detail(s) may
    be missing.

    detail in layout
    and titling.

    detail in
    preparation.
    Information is
    presented in a
    relevant and
    original
    manner.

    0-5 points 6-7 points 8 points 9-10 points

    Clear and
    Professional
    Writing and
    APA Format

    Writing is
    frequently
    difficult to
    understand
    because of
    several errors
    in grammar,
    punctuation,
    and spelling.
    Word choice
    is sometimes
    inappropriate
    for an
    academic
    setting.
    Sentence
    structure is
    unclear.

    Writing is
    somewhat
    difficult to
    understand
    with errors in
    punctuation,
    spelling, and
    grammar.
    Appropriate
    word choice is
    somewhat
    used for an
    academic
    setting.
    Sentence
    structure is
    somewhat
    clear.

    Writing is easy
    to understand
    despite minor
    errors in
    punctuation,
    spelling, and
    grammar.
    Appropriate
    word choice is
    used for an
    academic
    setting.
    Sentence
    structure is
    mostly clear.

    Writing is free
    of almost all
    punctuation,
    spelling, and
    grammar
    errors.
    Appropriate
    word choice is
    used for an
    academic
    setting.
    Sentence
    structure is
    clear.

    References No academic
    references
    present, or
    reference
    formatting has
    significant
    errors.

    One academic
    reference
    present but
    errors in
    formatting.

    Two academic
    references
    present but
    may have a
    few errors in
    formatting.

    Three or more
    academic
    references are
    present and
    formatted
    properly.

  • [Solved] final

    ✓ Verified Academic Solution Available

    Executive Solution Overview

    – ## MotiontoSuppress.docx **## MotiontoSuppress.docx** **Motion to Suppress** · **Due** Tuesday by 11:59pm · **Submitting** a text entry box or a file upload · Jul 29 at 11:59pm **1. Search Warrants Executed at Combs' Properties:** · In March 2024, federal agents with Homeland Security Investigati…

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    Assignment Prompt & Instructions

    – ## MotiontoSuppress.docx

    **## MotiontoSuppress.docx**

    **Motion to Suppress**

    ·
    **Due** Tuesday by 11:59pm

    ·
    **Submitting** a text entry box or a file upload

    · Jul 29 at 11:59pm

    **1. Search Warrants Executed at Combs' Properties:**

    · In March 2024, federal agents with Homeland Security Investigations (HSI) executed search warrants at Sean "Diddy" Combs' properties in Los Angeles and Miami.

    · The search warrants were related to an ongoing sex trafficking investigation, according to law enforcement sources.

    · The warrants were out of the Southern District of New York.

    · Combs was in the Miami area when the searches were executed.

    **2. Items Seized During the Searches:**

    · Law enforcement officers seized "three AR-15s with defaced serial numbers, as well as a drum magazine" from Combs' residences.

    · Phones were seized from Combs in Miami before he was scheduled to depart for a trip to the Bahamas.

    **3. Legal Challenges to the Searches:**

    · Combs' lawyers are challenging the search warrants and aiming to suppress evidence found during the searches.

    · They argue that the warrant applications were overbroad, excluded facts that could have been favorable to Combs, and presented a distorted picture of reality.

    **4. Search of Combs' Jail Cell:**

    · While Combs was in jail, investigators searched his cell as part of a "larger safety and security initiative" at the facility.

    · The government claims the search was scheduled before Combs' arrest and was not targeted at him.

    · Items such as a manila folder marked "legal", a notebook, an address book, and personal effects were found in Combs' cell.

    · Photos were taken of the notebook and address book but were not removed from his cell.

    Instructions:  Apply relevant procedural rules (e.g., Fourth Amendment, Miranda) and draft a draft a motion to suppress evidence, identifying the specific procedural rule violated by the police and arguing why the evidence should be excluded.

    **## MotiontoSuppress.docx**

    **Motion to Suppress**

    ·
    **Due** Tuesday by 11:59pm

    ·
    **Submitting** a text entry box or a file upload

    · Jul 29 at 11:59pm

    **1. Search Warrants Executed at Combs' Properties:**

    · In March 2024, federal agents with Homeland Security Investigations (HSI) executed search warrants at Sean "Diddy" Combs' properties in Los Angeles and Miami.

    · The search warrants were related to an ongoing sex trafficking investigation, according to law enforcement sources.

    · The warrants were out of the Southern District of New York.

    · Combs was in the Miami area when the searches were executed.

    **2. Items Seized During the Searches:**

    · Law enforcement officers seized "three AR-15s with defaced serial numbers, as well as a drum magazine" from Combs' residences.

    · Phones were seized from Combs in Miami before he was scheduled to depart for a trip to the Bahamas.

    **3. Legal Challenges to the Searches:**

    · Combs' lawyers are challenging the search warrants and aiming to suppress evidence found during the searches.

    · They argue that the warrant applications were overbroad, excluded facts that could have been favorable to Combs, and presented a distorted picture of reality.

    **4. Search of Combs' Jail Cell:**

    · While Combs was in jail, investigators searched his cell as part of a "larger safety and security initiative" at the facility.

    · The government claims the search was scheduled before Combs' arrest and was not targeted at him.

    · Items such as a manila folder marked "legal", a notebook, an address book, and personal effects were found in Combs' cell.

    · Photos were taken of the notebook and address book but were not removed from his cell.

    Instructions:  Apply relevant procedural rules (e.g., Fourth Amendment, Miranda) and draft a draft a motion to suppress evidence, identifying the specific procedural rule violated by the police and arguing why the evidence should be excluded.

  • [Solved] mod 5 pestle

    ✓ Verified Academic Solution Available

    Executive Solution Overview

    – ## Mod4Activity.docx **## Mod4Activity.docx** Mod 4 Activity: Conduct an Environmental Scan (PESTLE analysis) · **Due** Tuesday by 11:59pm · **Points** 100 · **File Types** pdf, doc, and docx Instructions [Links to an external site.](https://digital.sandiego.edu/solesmalscap/) In this activity, yo…

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    Assignment Prompt & Instructions

    – ## Mod4Activity.docx

    **## Mod4Activity.docx**

    Mod 4 Activity: Conduct an Environmental Scan (PESTLE analysis)

    ·
    **Due** Tuesday by 11:59pm

    ·
    **Points** 100

    ·
    **File Types** pdf, doc, and docx

    Instructions
    [Links to an external site.](https://digital.sandiego.edu/solesmalscap/)

    In this activity, you will conduct a PESTLE analysis — (an initialism for "
    **P** olitical,
    **E** conomic,
    **S** ocial,
    **T** echnological,
    **L** egal,
    **E** nvironmental") and prepare a report on your findings.

    A PESTLE analysis–also known as PESTEL (reverse ordering of last two dimensions), or PEST (omitting last two)– is a marketing tool often used when a company wants to launch a new product or enter into a new market. To be successful, the firm must have broad understanding of relevant factors in its operating environment and how these may impact its new initiative. A PESTLE also illuminates industry trends, risks, and opportunities.

    1.
    **Please read** [**this short webpageLinks to an external site.**](https://pestleanalysis.com/what-is-pestle-analysis/) **for an overview of how to conduct a PESTLE analysis. You may also want to review company and industry case analyses on** [**this pageLinks to an external site.**](https://pestleanalysis.com/category/pest-analysis/examples/) **.** [**https://pestleanalysis.com/category/pest-analysis/examples/**](https://pestleanalysis.com/category/pest-analysis/examples/)

    2. For your chosen firm (ideally your applied project firm), conduct research to understand each of the six dimensions (see below). Focus on the elements that relate most to your case.

    **Data sources might include:**

    · the company's annual report (especially the "RISKS" section);

    · ASU's
    [PASSPORT database](https://libguides.asu.edu/passport);
    [https://www-portal-euromonitor-com.ezproxy1.lib.asu.edu/magazine/homemain](https://www-portal-euromonitor-com.ezproxy1.lib.asu.edu/magazine/homemain)

    ·

    · resources outlined in this marketing course
    [library guide;](https://libguides.asu.edu/MKT302)

    · trend reports, such as the World Economic Forum's reports on
    [Global Risks](https://www3.weforum.org/docs/WEF_The_Global_Risks_Report_2022.pdf),
    [Cybersecurity](https://www3.weforum.org/docs/WEF_Global_Cybersecurity_Outlook_2022.pdf), and
    [Artificial Intelligence;](https://www3.weforum.org/docs/WEF_Positive_AI_Economic_Futures_2021.pdf) and

    [https://www3.weforum.org/docs/WEF_The_Global_Risks_Report_2022.pdf](https://www3.weforum.org/docs/WEF_The_Global_Risks_Report_2022.pdf)

    [https://www3.weforum.org/docs/WEF_Global_Cybersecurity_Outlook_2022.pdf](https://www3.weforum.org/docs/WEF_Global_Cybersecurity_Outlook_2022.pdf)

    [https://www3.weforum.org/docs/WEF_Positive_AI_Economic_Futures_2021.pdf](https://www3.weforum.org/docs/WEF_Positive_AI_Economic_Futures_2021.pdf)

    · foresight reports by the
    [European Union](https://ec.europa.eu/info/strategy/strategic-planning/strategic-foresight/2021-strategic-foresight-report_en) and
    [National Intelligence Council](https://www.dni.gov/index.php/gt2040-home/scenarios-for-2040).

    [https://commission.europa.eu/strategy-and-policy/strategic-foresight/2021-strategic-foresight-report_en](https://commission.europa.eu/strategy-and-policy/strategic-foresight/2021-strategic-foresight-report_en)

    [https://www.dni.gov/index.php/gt2040-home/scenarios-for-2040](https://www.dni.gov/index.php/gt2040-home/scenarios-for-2040)

    You can also do a Google search to find information about your company's industry, risks, and opportunities, and to see if a PESTLE analysis has been done for your company already.
    **CAUTION: Do not assume that what you find is still relevant (see CAVEATS section below). You'll still need to research current data, relevant factors, and emerging contexts (e.g., COVID-19, or Market Chaos and Cuts in Federal Aid in 2025, etc).**

    3. Write at least a
    paragraph (WITH ITS CORRESPONDING LABEL) for each dimension. If a dimension is not relevant, write a couple of sentences describing what data you looked at and how you came to the conclusion it was not relevant.

    Organize your paper as follows

    **1. Purpose of the analysis:** 2-3 sentences describing why the insights gleaned from this analysis will be helpful to the organization. Frame it in terms of how this new understanding will help to solve the problem you are addressing in your applied project, or how the analysis will increase the likelihood of success for leveraging the opportunity you want to explore.

    **2. PESTLE dimensions:** Write 1 paragraph for
    each of the following aspects describing the relevant data you found.
    **Please be sure to include your data sources and cite appropriately for each dimension**. Label each category with subheadings as below:

    **_Political_** _**factors**_ **:** What existing or potential external conflicts, interests, and power might impact the firm? What government interventions in the economy should it be aware of?  Examples of relevant factors include: a) government policies, leadership, and change; b) foreign trade policies; c) political (in)stability and internal political issues and trends; d) tax policy; e) regulation and deregulation trends; and f)
    [corruption levelsLinks to an external site.](https://www.transparency.org/research/cpi/overview).
    [https://www.transparency.org/en/cpi/2024](https://www.transparency.org/en/cpi/2024)

    **_Economic factors_:** current and projected economic growth; inflation and interest rates; job growth and unemployment; labor costs; impact of globalization; disposable income of consumers and businesses; likely changes in the economic environment.

    **_Social factors_:** demographics (age, gender, race, family size); consumer attitudes, opinions, and buying patterns; population growth rate and employment patterns; socio-cultural changes; ethnic and religious trends; living standards; levels of social cohesion/social polarization.

    **_Technological_** _**factors**_ **:** e.g., new ways of producing goods and services; new ways of distributing goods and services; and new ways of communicating with target markets.

    **_Environmental_** _**factors**_ **:** availability or scarcity of raw materials; pollution targets; doing business as an ethical and sustainable company; carbon footprint targets.

    **_Legal factors_:** health and safety regulations; equal opportunity laws; advertising standards; consumer rights and laws; product labeling and product safety.

    **_Historic factors_:** While not typically included in management analyses, it could be helpful to consider historical factors that influenced the current operating context. Two examples:

    ·
    [History of policing in the United StatesLinks to an external site.](https://time.com/4779112/police-history-origins/)

    ·
    [History of public education in the United StatesLinks to an external site.](https://www.publicschoolreview.com/blog/a-relevant-history-of-public-education-in-the-united-states)

    **3.**
    **Analysis:** What does all this information mean? How does it relate to the problem you are trying to solve, or the opportunity you are exploring?  This paragraph needs to be fully developed.

    **4.**
    **Caveats:** Acknowledge the limitations of your analysis. These might include: there could be relevant information that did not show up in your search; conditions might change, making the information and/or factors you identified inaccurate or irrelevant; your analysis was based on assumptions (list 2-3) which may not be accurate; and data came from external sources (you didn't collect it yourself), so you are relying on accuracy of those sources.

    **5.**
    **Key Takeaway:** What are one to two main ideas you want the reader to take away from your analytical insights?

    **## Mod4Activity.docx**

    Mod 4 Activity: Conduct an Environmental Scan (PESTLE analysis)

    ·
    **Due** Tuesday by 11:59pm

    ·
    **Points** 100

    ·
    **File Types** pdf, doc, and docx

    Instructions
    [Links to an external site.](https://digital.sandiego.edu/solesmalscap/)

    In this activity, you will conduct a PESTLE analysis — (an initialism for "
    **P** olitical,
    **E** conomic,
    **S** ocial,
    **T** echnological,
    **L** egal,
    **E** nvironmental") and prepare a report on your findings.

    A PESTLE analysis–also known as PESTEL (reverse ordering of last two dimensions), or PEST (omitting last two)– is a marketing tool often used when a company wants to launch a new product or enter into a new market. To be successful, the firm must have broad understanding of relevant factors in its operating environment and how these may impact its new initiative. A PESTLE also illuminates industry trends, risks, and opportunities.

    1.
    **Please read** [**this short webpageLinks to an external site.**](https://pestleanalysis.com/what-is-pestle-analysis/) **for an overview of how to conduct a PESTLE analysis. You may also want to review company and industry case analyses on** [**this pageLinks to an external site.**](https://pestleanalysis.com/category/pest-analysis/examples/) **.** [**https://pestleanalysis.com/category/pest-analysis/examples/**](https://pestleanalysis.com/category/pest-analysis/examples/)

    2. For your chosen firm (ideally your applied project firm), conduct research to understand each of the six dimensions (see below). Focus on the elements that relate most to your case.

    **Data sources might include:**

    · the company's annual report (especially the "RISKS" section);

    · ASU's
    [PASSPORT database](https://libguides.asu.edu/passport);
    [https://www-portal-euromonitor-com.ezproxy1.lib.asu.edu/magazine/homemain](https://www-portal-euromonitor-com.ezproxy1.lib.asu.edu/magazine/homemain)

    ·

    · resources outlined in this marketing course
    [library guide;](https://libguides.asu.edu/MKT302)

    · trend reports, such as the World Economic Forum's reports on
    [Global Risks](https://www3.weforum.org/docs/WEF_The_Global_Risks_Report_2022.pdf),
    [Cybersecurity](https://www3.weforum.org/docs/WEF_Global_Cybersecurity_Outlook_2022.pdf), and
    [Artificial Intelligence;](https://www3.weforum.org/docs/WEF_Positive_AI_Economic_Futures_2021.pdf) and

    [https://www3.weforum.org/docs/WEF_The_Global_Risks_Report_2022.pdf](https://www3.weforum.org/docs/WEF_The_Global_Risks_Report_2022.pdf)

    [https://www3.weforum.org/docs/WEF_Global_Cybersecurity_Outlook_2022.pdf](https://www3.weforum.org/docs/WEF_Global_Cybersecurity_Outlook_2022.pdf)

    [https://www3.weforum.org/docs/WEF_Positive_AI_Economic_Futures_2021.pdf](https://www3.weforum.org/docs/WEF_Positive_AI_Economic_Futures_2021.pdf)

    · foresight reports by the
    [European Union](https://ec.europa.eu/info/strategy/strategic-planning/strategic-foresight/2021-strategic-foresight-report_en) and
    [National Intelligence Council](https://www.dni.gov/index.php/gt2040-home/scenarios-for-2040).

    [https://commission.europa.eu/strategy-and-policy/strategic-foresight/2021-strategic-foresight-report_en](https://commission.europa.eu/strategy-and-policy/strategic-foresight/2021-strategic-foresight-report_en)

    [https://www.dni.gov/index.php/gt2040-home/scenarios-for-2040](https://www.dni.gov/index.php/gt2040-home/scenarios-for-2040)

    You can also do a Google search to find information about your company's industry, risks, and opportunities, and to see if a PESTLE analysis has been done for your company already.
    **CAUTION: Do not assume that what you find is still relevant (see CAVEATS section below). You'll still need to research current data, relevant factors, and emerging contexts (e.g., COVID-19, or Market Chaos and Cuts in Federal Aid in 2025, etc).**

    3. Write at least a
    paragraph (WITH ITS CORRESPONDING LABEL) for each dimension. If a dimension is not relevant, write a couple of sentences describing what data you looked at and how you came to the conclusion it was not relevant.

    Organize your paper as follows

    **1. Purpose of the analysis:** 2-3 sentences describing why the insights gleaned from this analysis will be helpful to the organization. Frame it in terms of how this new understanding will help to solve the problem you are addressing in your applied project, or how the analysis will increase the likelihood of success for leveraging the opportunity you want to explore.

    **2. PESTLE dimensions:** Write 1 paragraph for
    each of the following aspects describing the relevant data you found.
    **Please be sure to include your data sources and cite appropriately for each dimension**. Label each category with subheadings as below:

    **_Political_** _**factors**_ **:** What existing or potential external conflicts, interests, and power might impact the firm? What government interventions in the economy should it be aware of?  Examples of relevant factors include: a) government policies, leadership, and change; b) foreign trade policies; c) political (in)stability and internal political issues and trends; d) tax policy; e) regulation and deregulation trends; and f)
    [corruption levelsLinks to an external site.](https://www.transparency.org/research/cpi/overview).
    [https://www.transparency.org/en/cpi/2024](https://www.transparency.org/en/cpi/2024)

    **_Economic factors_:** current and projected economic growth; inflation and interest rates; job growth and unemployment; labor costs; impact of globalization; disposable income of consumers and businesses; likely changes in the economic environment.

    **_Social factors_:** demographics (age, gender, race, family size); consumer attitudes, opinions, and buying patterns; population growth rate and employment patterns; socio-cultural changes; ethnic and religious trends; living standards; levels of social cohesion/social polarization.

    **_Technological_** _**factors**_ **:** e.g., new ways of producing goods and services; new ways of distributing goods and services; and new ways of communicating with target markets.

    **_Environmental_** _**factors**_ **:** availability or scarcity of raw materials; pollution targets; doing business as an ethical and sustainable company; carbon footprint targets.

    **_Legal factors_:** health and safety regulations; equal opportunity laws; advertising standards; consumer rights and laws; product labeling and product safety.

    **_Historic factors_:** While not typically included in management analyses, it could be helpful to consider historical factors that influenced the current operating context. Two examples:

    ·
    [History of policing in the United StatesLinks to an external site.](https://time.com/4779112/police-history-origins/)

    ·
    [History of public education in the United StatesLinks to an external site.](https://www.publicschoolreview.com/blog/a-relevant-history-of-public-education-in-the-united-states)

    **3.**
    **Analysis:** What does all this information mean? How does it relate to the problem you are trying to solve, or the opportunity you are exploring?  This paragraph needs to be fully developed.

    **4.**
    **Caveats:** Acknowledge the limitations of your analysis. These might include: there could be relevant information that did not show up in your search; conditions might change, making the information and/or factors you identified inaccurate or irrelevant; your analysis was based on assumptions (list 2-3) which may not be accurate; and data came from external sources (you didn't collect it yourself), so you are relying on accuracy of those sources.

    **5.**
    **Key Takeaway:** What are one to two main ideas you want the reader to take away from your analytical insights?

  • [Solved] Human Resource Management Service Delivery Model: Center of Expertise

    ✓ Verified Academic Solution Available

    Executive Solution Overview

    For this discussion, you will focus on the HR shared service (HRSS) delivery model, particularly the center of expertise (COE). HRSS models centralize HR functions to enhance efficiency, consistency, and service quality. COEs are specialized teams within HRSS that provide expertise in specific areas…

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    Assignment Prompt & Instructions

    For this discussion, you will focus on the HR shared service (HRSS) delivery model, particularly the center of expertise (COE). HRSS models centralize HR functions to enhance efficiency, consistency, and service quality. COEs are specialized teams within HRSS that provide expertise in specific areas like talent acquisition, employee relations, and benefits administration.
    After reviewing this module’s required resources and understanding HRSS models and systems, address the following questions:
    – How can an HRSS delivery model benefit the employees and management of an organization?
    – What are some challenges of an HRSS delivery model to the employees and management of an organization?
    – How do changes in technology affect service delivery, effectiveness, and efficiency?
    Support your arguments with evidence from the course materials, readings, external sources, or your own personal experiences. Make your arguments more compelling by sharing concrete examples to illustrate your points. Finally, relate your response to broader course themes or real-world applications.

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    I need your help – ## JWI_522_W4_Lecture_1192.pdf – JWI522Week4Discussion.jpeg – JWI522Week4LilliaResponse.jpeg – JWI522Week4ChawandaResponse.jpeg **## JWI_522_W4_Lecture_1192.pdf** © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Propriet…

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    **## JWI_522_W4_Lecture_1192.pdf**

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    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 1 of 5

    JWI 522
    Strategic Partnering with the C-Suite

    Week 4 Lecture Notes

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 2 of 5

    THE SCORECARD OF TALENT MANAGEMENT

    What It Means

    Are your talent management practices making the company more profitable? How do you
    know? If you were asked to defend the return on investment for your HR departments, would
    you be able to do so in quantifiable terms that your CEO and CFO would find convincing? Far
    too many HR professionals can't. Not being able to "speak with data" is a sure way to keep HR
    out of the inner circle.

    Why It Matters

    • It clarifies how effective people management practices increase competitive advantage.

    • Having agreed-upon metrics helps everyone get on the same page in evaluating the
    focus and efficacy of talent management efforts.

    • It transforms the image of HR to a financial contributor rather than a cost center.

    “Make talent management as rigorous as financial management

    Bill Conaty

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 3 of 5

    DEMONSTRATING THE ROI OF TALENT DEVELOPMENT

    It’s not enough that your HR department generates great results; the value of what you do must be
    understood.

    This may sound a little self-serving, but we assure you, it’s not. If the CEO and senior-level business
    leaders do not recognize the source of the contribution to the organization, they won’t know where to
    invest appropriately to get the results they need. As an HR professional, you must be able to explain
    accurately and concisely what you and your team are doing to impact the bottom line.

    Many business managers have no real idea what the return on their investment in their people is. Why
    not? The simplest answer is they don’t ask the right questions. They don’t ask questions about the real
    costs of a bad hire, or what the impact of an inefficient performance review process is, or how paying big
    bucks for a rock star performer could generate returns greater than those generated by workers earning
    average salaries and delivering average work.

    McCord cautions against such commoditization of people and roles.

    "We have plentiful resources to tap for salary information from a range of industry surveys, which
    cover every domain and offer an elaborate breakdown of levels. They're amazingly
    sophisticated. But the issue is that jobs are not widgets, and neither are people. Any role you
    need filled is likely specialized in ways that the survey job descriptions cannot possibly truly
    account for. Meanwhile, any potential recruit may have skills that can't possibly be measured by
    surveys, like good judgment and collaborative prowess."

    Powerful, P. 111

    HR can help business leaders reassess the way they approach hiring, and how they evaluate the return
    on the investment in their people, by helping them track the real costs and benefits that are often hidden
    in operating budgets. They can also encourage hiring managers and finance people to think about the big
    picture impact or great hires.

    “Consider not only what you can afford given your current business but also what you will be able
    to afford given the additional revenue a new hire might enable you to bring in.”

    Powerful, P. 122

    TALENT MANAGEMENT AND PROFITABILITY

    While the return generated by a top performer is worth several times the return on a mediocre employee,
    on the other end of the spectrum, the cost of a bad hire can be triple that person’s salary when you factor
    in expenses like the additional performance coaching needed, the impact on other members of the team
    and on the output of work, and, of course, the costs associated with terminating and replacing that
    employee.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 4 of 5

    Organizations can dramatically improve their performance by understanding the impact of sound talent
    management practices, and by leveraging the data that people analytics provides to build a competitive
    advantage through better hiring and talent management practices. As McCord puts it, “Building the
    muscle to hire great people is a huge competitive advantage.” (Powerful, P. 74) The best HR leaders will
    be those who approach human resources not as a bureaucratic undertaking, but as a strategic driver of
    competitive advantage.

    “The most competitive companies are able to stay limber, always innovating and growing, largely
    because they are always proactively bringing in the new talent they need. The best employees
    are always looking for challenging new opportunities, and though they are usually intensely loyal,
    many of them will eventually seek those opportunities elsewhere. You can never know when they
    might decide to make a move, and often there is nothing you’ll be able to do to stop them.”

    Powerful, P. 91

    THE SCORECARD OF TALENT MANAGEMENT

    So, how should we keep score of our talent management practices? How should the CEO, CFO, and
    CHRO evaluate the effectiveness of the HR department in adding value to the organization? Imagine if
    you could track and explain how your team generated many multiples of what it costs the company in
    salaries and overhead. How would that change the picture of HR?

    In developing a scorecard for your organization, consider the practices presented in our course readings,
    but don’t limit yourself to these. As Jack advises, look everywhere for great ideas, including organizations
    that are outside of your industry. But, perhaps most importantly, don’t attempt to develop a scorecard in
    isolation. Armed with a few basic questions, you can begin the dialog with hiring managers and operators
    (a topic of our discussions over the next two weeks) to identify the Key Performance Indicators (KPIs) that
    matter most, such as…

    • What would happen to your bottom line if your team outperformed by 20%?
    • How would productivity be improved if we could reduce the hiring time from 6 weeks to 2 weeks?
    • What HR practices consume most of your time? What would happen if we could get these off

    your plate, or reduced by half?
    • If we could get 75% of your department performing as well as the top 10%, what would that do for

    profitability?

    One final thought is that, while retention is a common metric, McCord is not a big fan:

    “… retention is not a good metric by which to evaluate your team building success or whether
    you’ve created a great culture. The measure should be not simply how many people you are
    keeping but how many great people you have with the skills and experience you need. How
    many of them are you keeping? How many new people with skills and experience you need are
    you hiring? You also want to closely monitor how rigorously you are evaluating whom you need
    to replace and how efficiently you’re acting on that determination.”

    Powerful, P. 93

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 5 of 5

    GETTING THE MOST OUT OF THIS WEEK’S CLASS

    As you read the materials and participate in class activities, stay focused on the key learning outcomes
    for the week:

    • Explore the relationship between talent management and profitability

    There are plenty of resources that address the financial impact of hiring, onboarding, and
    attrition. It is helpful to look at these and share them with the executive team, but don’t stop at
    generalized numbers. The most impactful action you can take is to gather and analyze that data
    from your own organization. Sit with your managers and go over the numbers to answer
    questions like:

    o What is the ROI for each worker?
    o What does the hiring process really cost?
    o How much more are your top performers worth than your average performers?
    o What are your competitors paying?
    o Would you be better off paying more money for a few top performers, or less money for

    more average performers?
    o If we got a top performer, how do we make sure we create a team that they want to stay

    on for as long as we want to have them? Remember, we are building a team, not a family.
    o What is the right relationship between bonuses and performance?

    • Identify ways to assess the ROI of the HR function

    Want to get the attention of the CEO? Turn your department into a money maker. HR has the
    potential to do exactly that if – and only if – it can document and demonstrate what it does. Dig
    into your own organization’s data. What is HR’s real impact on your company and on the
    bottom line? Talk to some finance people in your company. Ask them how they calculate IRR.
    Go back and read your notes and materials from your JWMI finance course. Work with
    managers and have them evaluate the return with you. You’re not in this alone.

    • Strengthen the role of HR as a driver of the financial success of the organization

    You have to speak with data in a way that those “business types” understand. The evidence is
    clear that the best performing employees are able to deliver many times what they cost the
    company, and this is certainly also true of the best HR departments. But you can’t change the
    perception of HR from that of a cost center to a profit driver unless you make the connection
    between what you do and what the financial results. Be a part of strategy meetings and make
    sure that the ROI of talent management is included in the analysis of the business’s financials.

    **JWI522Week4Discussion.jpeg**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/jwi522week4discussion-jpeg)

    **JWI522Week4LilliaResponse.jpeg**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/jwi522week4lilliaresponse-jpeg)

    **JWI522Week4ChawandaResponse.jpeg**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/jwi522week4chawandaresponse-jpeg)

    **JWI522Week4ChawandaResponse.jpeg**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/jwi522week4chawandaresponse-jpeg)

    **## JWI_522_W4_Lecture_1192.pdf**

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 1 of 5

    JWI 522
    Strategic Partnering with the C-Suite

    Week 4 Lecture Notes

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 2 of 5

    THE SCORECARD OF TALENT MANAGEMENT

    What It Means

    Are your talent management practices making the company more profitable? How do you
    know? If you were asked to defend the return on investment for your HR departments, would
    you be able to do so in quantifiable terms that your CEO and CFO would find convincing? Far
    too many HR professionals can't. Not being able to "speak with data" is a sure way to keep HR
    out of the inner circle.

    Why It Matters

    • It clarifies how effective people management practices increase competitive advantage.

    • Having agreed-upon metrics helps everyone get on the same page in evaluating the
    focus and efficacy of talent management efforts.

    • It transforms the image of HR to a financial contributor rather than a cost center.

    “Make talent management as rigorous as financial management

    Bill Conaty

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 3 of 5

    DEMONSTRATING THE ROI OF TALENT DEVELOPMENT

    It’s not enough that your HR department generates great results; the value of what you do must be
    understood.

    This may sound a little self-serving, but we assure you, it’s not. If the CEO and senior-level business
    leaders do not recognize the source of the contribution to the organization, they won’t know where to
    invest appropriately to get the results they need. As an HR professional, you must be able to explain
    accurately and concisely what you and your team are doing to impact the bottom line.

    Many business managers have no real idea what the return on their investment in their people is. Why
    not? The simplest answer is they don’t ask the right questions. They don’t ask questions about the real
    costs of a bad hire, or what the impact of an inefficient performance review process is, or how paying big
    bucks for a rock star performer could generate returns greater than those generated by workers earning
    average salaries and delivering average work.

    McCord cautions against such commoditization of people and roles.

    "We have plentiful resources to tap for salary information from a range of industry surveys, which
    cover every domain and offer an elaborate breakdown of levels. They're amazingly
    sophisticated. But the issue is that jobs are not widgets, and neither are people. Any role you
    need filled is likely specialized in ways that the survey job descriptions cannot possibly truly
    account for. Meanwhile, any potential recruit may have skills that can't possibly be measured by
    surveys, like good judgment and collaborative prowess."

    Powerful, P. 111

    HR can help business leaders reassess the way they approach hiring, and how they evaluate the return
    on the investment in their people, by helping them track the real costs and benefits that are often hidden
    in operating budgets. They can also encourage hiring managers and finance people to think about the big
    picture impact or great hires.

    “Consider not only what you can afford given your current business but also what you will be able
    to afford given the additional revenue a new hire might enable you to bring in.”

    Powerful, P. 122

    TALENT MANAGEMENT AND PROFITABILITY

    While the return generated by a top performer is worth several times the return on a mediocre employee,
    on the other end of the spectrum, the cost of a bad hire can be triple that person’s salary when you factor
    in expenses like the additional performance coaching needed, the impact on other members of the team
    and on the output of work, and, of course, the costs associated with terminating and replacing that
    employee.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 4 of 5

    Organizations can dramatically improve their performance by understanding the impact of sound talent
    management practices, and by leveraging the data that people analytics provides to build a competitive
    advantage through better hiring and talent management practices. As McCord puts it, “Building the
    muscle to hire great people is a huge competitive advantage.” (Powerful, P. 74) The best HR leaders will
    be those who approach human resources not as a bureaucratic undertaking, but as a strategic driver of
    competitive advantage.

    “The most competitive companies are able to stay limber, always innovating and growing, largely
    because they are always proactively bringing in the new talent they need. The best employees
    are always looking for challenging new opportunities, and though they are usually intensely loyal,
    many of them will eventually seek those opportunities elsewhere. You can never know when they
    might decide to make a move, and often there is nothing you’ll be able to do to stop them.”

    Powerful, P. 91

    THE SCORECARD OF TALENT MANAGEMENT

    So, how should we keep score of our talent management practices? How should the CEO, CFO, and
    CHRO evaluate the effectiveness of the HR department in adding value to the organization? Imagine if
    you could track and explain how your team generated many multiples of what it costs the company in
    salaries and overhead. How would that change the picture of HR?

    In developing a scorecard for your organization, consider the practices presented in our course readings,
    but don’t limit yourself to these. As Jack advises, look everywhere for great ideas, including organizations
    that are outside of your industry. But, perhaps most importantly, don’t attempt to develop a scorecard in
    isolation. Armed with a few basic questions, you can begin the dialog with hiring managers and operators
    (a topic of our discussions over the next two weeks) to identify the Key Performance Indicators (KPIs) that
    matter most, such as…

    • What would happen to your bottom line if your team outperformed by 20%?
    • How would productivity be improved if we could reduce the hiring time from 6 weeks to 2 weeks?
    • What HR practices consume most of your time? What would happen if we could get these off

    your plate, or reduced by half?
    • If we could get 75% of your department performing as well as the top 10%, what would that do for

    profitability?

    One final thought is that, while retention is a common metric, McCord is not a big fan:

    “… retention is not a good metric by which to evaluate your team building success or whether
    you’ve created a great culture. The measure should be not simply how many people you are
    keeping but how many great people you have with the skills and experience you need. How
    many of them are you keeping? How many new people with skills and experience you need are
    you hiring? You also want to closely monitor how rigorously you are evaluating whom you need
    to replace and how efficiently you’re acting on that determination.”

    Powerful, P. 93

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 5 of 5

    GETTING THE MOST OUT OF THIS WEEK’S CLASS

    As you read the materials and participate in class activities, stay focused on the key learning outcomes
    for the week:

    • Explore the relationship between talent management and profitability

    There are plenty of resources that address the financial impact of hiring, onboarding, and
    attrition. It is helpful to look at these and share them with the executive team, but don’t stop at
    generalized numbers. The most impactful action you can take is to gather and analyze that data
    from your own organization. Sit with your managers and go over the numbers to answer
    questions like:

    o What is the ROI for each worker?
    o What does the hiring process really cost?
    o How much more are your top performers worth than your average performers?
    o What are your competitors paying?
    o Would you be better off paying more money for a few top performers, or less money for

    more average performers?
    o If we got a top performer, how do we make sure we create a team that they want to stay

    on for as long as we want to have them? Remember, we are building a team, not a family.
    o What is the right relationship between bonuses and performance?

    • Identify ways to assess the ROI of the HR function

    Want to get the attention of the CEO? Turn your department into a money maker. HR has the
    potential to do exactly that if – and only if – it can document and demonstrate what it does. Dig
    into your own organization’s data. What is HR’s real impact on your company and on the
    bottom line? Talk to some finance people in your company. Ask them how they calculate IRR.
    Go back and read your notes and materials from your JWMI finance course. Work with
    managers and have them evaluate the return with you. You’re not in this alone.

    • Strengthen the role of HR as a driver of the financial success of the organization

    You have to speak with data in a way that those “business types” understand. The evidence is
    clear that the best performing employees are able to deliver many times what they cost the
    company, and this is certainly also true of the best HR departments. But you can’t change the
    perception of HR from that of a cost center to a profit driver unless you make the connection
    between what you do and what the financial results. Be a part of strategy meetings and make
    sure that the ROI of talent management is included in the analysis of the business’s financials.

    **JWI522Week4Discussion.jpeg**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/jwi522week4discussion-jpeg)

    **JWI522Week4LilliaResponse.jpeg**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/jwi522week4lilliaresponse-jpeg)

    **JWI522Week4ChawandaResponse.jpeg**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/jwi522week4chawandaresponse-jpeg)

    **## JWI_522_W4_Lecture_1192.pdf**

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 1 of 5

    JWI 522
    Strategic Partnering with the C-Suite

    Week 4 Lecture Notes

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 2 of 5

    THE SCORECARD OF TALENT MANAGEMENT

    What It Means

    Are your talent management practices making the company more profitable? How do you
    know? If you were asked to defend the return on investment for your HR departments, would
    you be able to do so in quantifiable terms that your CEO and CFO would find convincing? Far
    too many HR professionals can't. Not being able to "speak with data" is a sure way to keep HR
    out of the inner circle.

    Why It Matters

    • It clarifies how effective people management practices increase competitive advantage.

    • Having agreed-upon metrics helps everyone get on the same page in evaluating the
    focus and efficacy of talent management efforts.

    • It transforms the image of HR to a financial contributor rather than a cost center.

    “Make talent management as rigorous as financial management

    Bill Conaty

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 3 of 5

    DEMONSTRATING THE ROI OF TALENT DEVELOPMENT

    It’s not enough that your HR department generates great results; the value of what you do must be
    understood.

    This may sound a little self-serving, but we assure you, it’s not. If the CEO and senior-level business
    leaders do not recognize the source of the contribution to the organization, they won’t know where to
    invest appropriately to get the results they need. As an HR professional, you must be able to explain
    accurately and concisely what you and your team are doing to impact the bottom line.

    Many business managers have no real idea what the return on their investment in their people is. Why
    not? The simplest answer is they don’t ask the right questions. They don’t ask questions about the real
    costs of a bad hire, or what the impact of an inefficient performance review process is, or how paying big
    bucks for a rock star performer could generate returns greater than those generated by workers earning
    average salaries and delivering average work.

    McCord cautions against such commoditization of people and roles.

    "We have plentiful resources to tap for salary information from a range of industry surveys, which
    cover every domain and offer an elaborate breakdown of levels. They're amazingly
    sophisticated. But the issue is that jobs are not widgets, and neither are people. Any role you
    need filled is likely specialized in ways that the survey job descriptions cannot possibly truly
    account for. Meanwhile, any potential recruit may have skills that can't possibly be measured by
    surveys, like good judgment and collaborative prowess."

    Powerful, P. 111

    HR can help business leaders reassess the way they approach hiring, and how they evaluate the return
    on the investment in their people, by helping them track the real costs and benefits that are often hidden
    in operating budgets. They can also encourage hiring managers and finance people to think about the big
    picture impact or great hires.

    “Consider not only what you can afford given your current business but also what you will be able
    to afford given the additional revenue a new hire might enable you to bring in.”

    Powerful, P. 122

    TALENT MANAGEMENT AND PROFITABILITY

    While the return generated by a top performer is worth several times the return on a mediocre employee,
    on the other end of the spectrum, the cost of a bad hire can be triple that person’s salary when you factor
    in expenses like the additional performance coaching needed, the impact on other members of the team
    and on the output of work, and, of course, the costs associated with terminating and replacing that
    employee.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 4 of 5

    Organizations can dramatically improve their performance by understanding the impact of sound talent
    management practices, and by leveraging the data that people analytics provides to build a competitive
    advantage through better hiring and talent management practices. As McCord puts it, “Building the
    muscle to hire great people is a huge competitive advantage.” (Powerful, P. 74) The best HR leaders will
    be those who approach human resources not as a bureaucratic undertaking, but as a strategic driver of
    competitive advantage.

    “The most competitive companies are able to stay limber, always innovating and growing, largely
    because they are always proactively bringing in the new talent they need. The best employees
    are always looking for challenging new opportunities, and though they are usually intensely loyal,
    many of them will eventually seek those opportunities elsewhere. You can never know when they
    might decide to make a move, and often there is nothing you’ll be able to do to stop them.”

    Powerful, P. 91

    THE SCORECARD OF TALENT MANAGEMENT

    So, how should we keep score of our talent management practices? How should the CEO, CFO, and
    CHRO evaluate the effectiveness of the HR department in adding value to the organization? Imagine if
    you could track and explain how your team generated many multiples of what it costs the company in
    salaries and overhead. How would that change the picture of HR?

    In developing a scorecard for your organization, consider the practices presented in our course readings,
    but don’t limit yourself to these. As Jack advises, look everywhere for great ideas, including organizations
    that are outside of your industry. But, perhaps most importantly, don’t attempt to develop a scorecard in
    isolation. Armed with a few basic questions, you can begin the dialog with hiring managers and operators
    (a topic of our discussions over the next two weeks) to identify the Key Performance Indicators (KPIs) that
    matter most, such as…

    • What would happen to your bottom line if your team outperformed by 20%?
    • How would productivity be improved if we could reduce the hiring time from 6 weeks to 2 weeks?
    • What HR practices consume most of your time? What would happen if we could get these off

    your plate, or reduced by half?
    • If we could get 75% of your department performing as well as the top 10%, what would that do for

    profitability?

    One final thought is that, while retention is a common metric, McCord is not a big fan:

    “… retention is not a good metric by which to evaluate your team building success or whether
    you’ve created a great culture. The measure should be not simply how many people you are
    keeping but how many great people you have with the skills and experience you need. How
    many of them are you keeping? How many new people with skills and experience you need are
    you hiring? You also want to closely monitor how rigorously you are evaluating whom you need
    to replace and how efficiently you’re acting on that determination.”

    Powerful, P. 93

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 5 of 5

    GETTING THE MOST OUT OF THIS WEEK’S CLASS

    As you read the materials and participate in class activities, stay focused on the key learning outcomes
    for the week:

    • Explore the relationship between talent management and profitability

    There are plenty of resources that address the financial impact of hiring, onboarding, and
    attrition. It is helpful to look at these and share them with the executive team, but don’t stop at
    generalized numbers. The most impactful action you can take is to gather and analyze that data
    from your own organization. Sit with your managers and go over the numbers to answer
    questions like:

    o What is the ROI for each worker?
    o What does the hiring process really cost?
    o How much more are your top performers worth than your average performers?
    o What are your competitors paying?
    o Would you be better off paying more money for a few top performers, or less money for

    more average performers?
    o If we got a top performer, how do we make sure we create a team that they want to stay

    on for as long as we want to have them? Remember, we are building a team, not a family.
    o What is the right relationship between bonuses and performance?

    • Identify ways to assess the ROI of the HR function

    Want to get the attention of the CEO? Turn your department into a money maker. HR has the
    potential to do exactly that if – and only if – it can document and demonstrate what it does. Dig
    into your own organization’s data. What is HR’s real impact on your company and on the
    bottom line? Talk to some finance people in your company. Ask them how they calculate IRR.
    Go back and read your notes and materials from your JWMI finance course. Work with
    managers and have them evaluate the return with you. You’re not in this alone.

    • Strengthen the role of HR as a driver of the financial success of the organization

    You have to speak with data in a way that those “business types” understand. The evidence is
    clear that the best performing employees are able to deliver many times what they cost the
    company, and this is certainly also true of the best HR departments. But you can’t change the
    perception of HR from that of a cost center to a profit driver unless you make the connection
    between what you do and what the financial results. Be a part of strategy meetings and make
    sure that the ROI of talent management is included in the analysis of the business’s financials.

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    – 1
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    – 3
    – 4

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    JWI 522 (1192) Page 1 of 6

    JWI 522
    Strategic Partnering with the C-Suite

    Week Three Lecture Notes

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 2 of 6

    LEVERAGING DATA TO IMPROVE PERFORMANCE

    What It Means

    For HR to be a strategic driver of the business, HR leaders must bring a deep knowledge
    of “people data,” including knowledge of market conditions that impact staffing, succession
    planning and talent development. They must be the go-to experts for the Executive team to rely
    on when assessing how to build a strong and winning workforce that positions the company for
    success.

    Why It Matters

    • Good data is the foundation of sound decision-making.

    • Leveraging accurate data reduces the risk that strong-willed people are able to win
    debates based on their persuasive skills rather than facts.

    • People analytics helps HR leaders identify issues that may be hard to see without the
    data, and communicate those issues to others in ways that show important patterns and
    trends.

    “Beware of data masquerading as fact; data is only as good as
    the conclusions it allows you to draw from it.”

    Patty McCord

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 3 of 6

    COLLECTING AND ANALYZING CRITICAL PEOPLE DATA

    In our work last week, we discussed the importance of HR leaders and business leaders focusing on the
    strategic needs of the organization, and assessing how those impact staffing and talent development.

    The topics we're going to cover over the next two weeks are tightly interwoven. We suspect you'll find
    yourself going back and forth between the materials for these two weeks, to re-watch videos and
    compare positions taken by authors in different articles. The common theme in both weeks is the use of
    data to make better people management decisions that improve performance.

    We have organized this section of the course around two sub-themes:

    • In Week 3, we focus on the role of people analytics in identifying, collecting and analyzing data
    that sheds light on the forces – both environmental and behavioral – impacting staffing.

    • In Week 4, the focus shifts to the role that HR should play in communicating and leveraging that
    analysis to help business leaders build stronger teams.

    Why so much emphasis on data in a course about people?

    1. The first part of the answer is that data can shed light on patterns in ways that enable us to make
    better predictions about future performance and cultural fit. This allows us to hire better, promote
    better, and target our development efforts better. Used properly – and yes, that’s a loaded term –
    people analytics can increase the return on the investment we make in our people.

    2. The second part of the answer is that CEOs tend to think and speak with data. If you expect to
    have a seat at the table, you not only have to understand what the CEO and CFO are concerned
    about in terms of the finances of the organization. You have to be able to bring hard data to the
    discussion that connects talent management to financial results. Demonstrating the (positive)
    impact of this connection may well be the single most important step in transforming the
    perception of HR from a cost center to a profit center.

    While it may be reasonable to expect that HR leaders will not be as fluent in the nuances of a particular
    business as the people who live it every day, there is one area in we should excel – people analytics.

    We expect our managers to possess a thorough understanding of their businesses, including the cost of
    getting their products to market, the return on that investment, and knowing what their competitors are up
    to. Think about it … we’d never let a finance manager get away with saying, “We made a little more
    money this year than we did last year,” or let a VP of Sales say, “Our renewal rate is not quite as good as
    that of our competitors.” We expect specific data points, facts, and figures that give us quantifiable
    metrics to measure our performance against. As HR leaders, we must demonstrate similar expertise.
    For us, this includes the cost of acquiring, retaining, and developing the talent we need to remain
    competitive.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 4 of 6

    The CHRO must bring to the table the ability to assess talent needs – now and in the future – against
    market conditions, using data to answer questions like:

    • What is the market supply for the talent we need?
    • Can we develop the talent we need internally?
    • What is the real financial impact on the business from low, average, or top performers?
    • Do we have opportunities to rethink the organizational chart, perhaps creating additional junior

    positions at a lower pay and a few positions at significantly higher pay for top performers?

    METRICS THAT MATTER

    In many organizations, people costs are by far the largest operating expense. Even in companies where
    other expenses outweigh personnel expenses, we still have limited financial resources available from
    which to derive maximum performance from our workforce. So what data is most important? Retention?
    Net Promoter Scores? Pay standards? Something else?

    Patty McCord argues that in most cases, HR does not need special metrics. The data that matters to HR
    should be the same data that matters to the business as a whole. The simplest expression of this is the
    return on investment in human capital. How does an organization identify, hire, and manage employees
    in order to deliver the greatest return on the salary and other expenses they have to pay out?

    Jennifer Carpenter and Patty McCord both make strong cases that the value of analytics in HR is in
    guiding us to ask the right questions, tracking the most important data, and bringing that data to the C-
    Suite to ensure we are actually solving the right problems. HR leaders have to maintain focus and not get
    caught up in the minutiae of metrics that carry little weight outside the walls of the HR department.
    McCord cautions, “One of the biggest mistakes is fixating on metrics that don’t matter.” (Powerful, P. 59)
    She writes:

    There’s been something of a deification of data in recent years, as though data itself is the
    answer, the ultimate truth. There’s a dangerous fallacy that data constitutes the facts you need to
    know how to run your business. Hard data is absolutely vital, of course, but you also need
    qualitative insight and well-formulated opinions, and you need your team to debate those insights
    and opinions openly and with gusto.”

    Powerful, P. 55

    She argues that one of the greatest dangers companies and hiring managers face is working with
    averages when building compensation models. Every employee is unique, and a top performing employee
    is worth many times the price paid for an average employee. To help assess and calibrate this at Netflix,
    she adopted a radical approach:

    “We suggested that our employees interview elsewhere regularly, so that they could gauge the
    market of opportunities. This also allowed us to get a better understanding of how sought after
    they were and what we should be paying them.”

    Powerful, P. 82

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 5 of 6

    LEVERAGING ANALYTICS TO IMPROVE

    PERFORMANCE AND CULTURE

    People analytics is not an end in itself. HR leaders seeking to earn a seat at the table must be able to
    “speak with data” in ways that are clear and which help others improve performance and culture.

    Data is great; data is powerful. I love data. But the problem is that people become too wedded to
    data and too often consider it much too narrowly, removed from the wider business context. They
    consider it the answer rather the basis of good questions.”

    Powerful, P. 56

    We’ve all experienced the torture of listening to experts rattle off reams of data, or have had to wade
    through reports with endless charts, tables, and references that lost the message in the mess. Your
    success in elevating the role of HR hinges on not just collecting and analyzing the data, but in parsing it in
    ways that highlight what matters and why, and then in helping your C-Suite colleagues turn analysis into
    action.

    However, even the most data-driven companies – including GE and Google – never let the data replace
    the human element in making decisions about people. Even with the focus in GE on the formal system of
    review through the Session C process, Jack and Bill were always strong proponents of performance
    feedback that is frequent, clear and actionable. Gathering and implementing this feedback could not rely
    on data alone.

    Masters of talent build a… depth of knowledge about people, a database in their minds. They
    make detailed, specific, accurate observations about them and compare them with other people
    they’ve observed. Every encounter invokes an observation. Accumulation of these observations,
    done consciously, produces a complete picture of the whole person. This deeper, more accurate
    knowledge is the key to high-quality decisions about leaders.”

    The Talent Masters, P. 8

    The goal for HR leaders is to help the organization understand the balance between personal knowledge
    and hard data, and to identify which decisions about hiring and promotion could be better informed with
    the use of data – even if the metrics are never perfect. In sum, the goal of people analytics is to guide a
    shift from intuitive decisions to data-driven decisions. It’s not to do away with the human element in
    actually making the decisions.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 6 of 6

    GETTING THE MOST OUT OF THIS WEEK’S CLASS

    As you read the materials and participate in class activities, stay focused on the key learning outcomes
    for the week:

    • Understand how to analyze critical people data and metrics

    You need to be an expert in the “people forces” that impact the business. Just as your CEO
    expects expert insights and contributions in areas of production costs, supply chains, finance
    charges, competitor intelligence, and product design, you have to be the go-to resource for
    people data impacting your organization. What is the employment market doing, and how does
    this guide your staffing plan now and in the future? What will it take to get the talent you need
    without overspending? These are the areas that we must know better than anyone else in the
    business.

    • Identify the metrics that matter most in building a strong workforce

    Are you staying on top of what’s going on in areas of people analytics? Are you asking the right
    questions about what data would help you better understand the forces that impact the
    performance of your workforce? What tools does your people management software have that
    you are not using? Are you up-to-date on what metrics your competitors are tracking? Is there
    something going on in the way of people analytics in an entirely different industry that could shed
    more light on how talent is managed in your organization? But remember our warning: do not let
    these pursuits lead you to create a set of metrics for HR that are entirely different from what
    matters to the rest of your business, and don't allow data to displace the human component of
    people-management decisions.

    • Leverage analytics to improve performance and culture

    Finally, it’s not enough that you and your team collect and analyze lots of people data. What
    really matters is what you do with it. How do you share this with others in the organization, and
    what do they do with it? Sending out excessive data won’t change the way other teams work.
    Remember the advice from our first week: C-suite leaders – and most leaders of any business
    unit – are busy people. From their perspective, more data is not necessarily better. Meaningful
    data that is targeted at improving specific business outcomes is what's needed. It's up to you as
    an HR leader to clearly frame what the data tells you, and how it can be used to improve
    performance and culture.

    **Week3Discussion522.jpeg**

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    **JWI522Week3RenaResponse.jpeg**

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    **BeyondtheNumbers.pdf**

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    **BeyondtheNumbers.pdf**

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    **## JWI_522_W3_Lecture_1192.pdf**

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 1 of 6

    JWI 522
    Strategic Partnering with the C-Suite

    Week Three Lecture Notes

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 2 of 6

    LEVERAGING DATA TO IMPROVE PERFORMANCE

    What It Means

    For HR to be a strategic driver of the business, HR leaders must bring a deep knowledge
    of “people data,” including knowledge of market conditions that impact staffing, succession
    planning and talent development. They must be the go-to experts for the Executive team to rely
    on when assessing how to build a strong and winning workforce that positions the company for
    success.

    Why It Matters

    • Good data is the foundation of sound decision-making.

    • Leveraging accurate data reduces the risk that strong-willed people are able to win
    debates based on their persuasive skills rather than facts.

    • People analytics helps HR leaders identify issues that may be hard to see without the
    data, and communicate those issues to others in ways that show important patterns and
    trends.

    “Beware of data masquerading as fact; data is only as good as
    the conclusions it allows you to draw from it.”

    Patty McCord

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 3 of 6

    COLLECTING AND ANALYZING CRITICAL PEOPLE DATA

    In our work last week, we discussed the importance of HR leaders and business leaders focusing on the
    strategic needs of the organization, and assessing how those impact staffing and talent development.

    The topics we're going to cover over the next two weeks are tightly interwoven. We suspect you'll find
    yourself going back and forth between the materials for these two weeks, to re-watch videos and
    compare positions taken by authors in different articles. The common theme in both weeks is the use of
    data to make better people management decisions that improve performance.

    We have organized this section of the course around two sub-themes:

    • In Week 3, we focus on the role of people analytics in identifying, collecting and analyzing data
    that sheds light on the forces – both environmental and behavioral – impacting staffing.

    • In Week 4, the focus shifts to the role that HR should play in communicating and leveraging that
    analysis to help business leaders build stronger teams.

    Why so much emphasis on data in a course about people?

    1. The first part of the answer is that data can shed light on patterns in ways that enable us to make
    better predictions about future performance and cultural fit. This allows us to hire better, promote
    better, and target our development efforts better. Used properly – and yes, that’s a loaded term –
    people analytics can increase the return on the investment we make in our people.

    2. The second part of the answer is that CEOs tend to think and speak with data. If you expect to
    have a seat at the table, you not only have to understand what the CEO and CFO are concerned
    about in terms of the finances of the organization. You have to be able to bring hard data to the
    discussion that connects talent management to financial results. Demonstrating the (positive)
    impact of this connection may well be the single most important step in transforming the
    perception of HR from a cost center to a profit center.

    While it may be reasonable to expect that HR leaders will not be as fluent in the nuances of a particular
    business as the people who live it every day, there is one area in we should excel – people analytics.

    We expect our managers to possess a thorough understanding of their businesses, including the cost of
    getting their products to market, the return on that investment, and knowing what their competitors are up
    to. Think about it … we’d never let a finance manager get away with saying, “We made a little more
    money this year than we did last year,” or let a VP of Sales say, “Our renewal rate is not quite as good as
    that of our competitors.” We expect specific data points, facts, and figures that give us quantifiable
    metrics to measure our performance against. As HR leaders, we must demonstrate similar expertise.
    For us, this includes the cost of acquiring, retaining, and developing the talent we need to remain
    competitive.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 4 of 6

    The CHRO must bring to the table the ability to assess talent needs – now and in the future – against
    market conditions, using data to answer questions like:

    • What is the market supply for the talent we need?
    • Can we develop the talent we need internally?
    • What is the real financial impact on the business from low, average, or top performers?
    • Do we have opportunities to rethink the organizational chart, perhaps creating additional junior

    positions at a lower pay and a few positions at significantly higher pay for top performers?

    METRICS THAT MATTER

    In many organizations, people costs are by far the largest operating expense. Even in companies where
    other expenses outweigh personnel expenses, we still have limited financial resources available from
    which to derive maximum performance from our workforce. So what data is most important? Retention?
    Net Promoter Scores? Pay standards? Something else?

    Patty McCord argues that in most cases, HR does not need special metrics. The data that matters to HR
    should be the same data that matters to the business as a whole. The simplest expression of this is the
    return on investment in human capital. How does an organization identify, hire, and manage employees
    in order to deliver the greatest return on the salary and other expenses they have to pay out?

    Jennifer Carpenter and Patty McCord both make strong cases that the value of analytics in HR is in
    guiding us to ask the right questions, tracking the most important data, and bringing that data to the C-
    Suite to ensure we are actually solving the right problems. HR leaders have to maintain focus and not get
    caught up in the minutiae of metrics that carry little weight outside the walls of the HR department.
    McCord cautions, “One of the biggest mistakes is fixating on metrics that don’t matter.” (Powerful, P. 59)
    She writes:

    There’s been something of a deification of data in recent years, as though data itself is the
    answer, the ultimate truth. There’s a dangerous fallacy that data constitutes the facts you need to
    know how to run your business. Hard data is absolutely vital, of course, but you also need
    qualitative insight and well-formulated opinions, and you need your team to debate those insights
    and opinions openly and with gusto.”

    Powerful, P. 55

    She argues that one of the greatest dangers companies and hiring managers face is working with
    averages when building compensation models. Every employee is unique, and a top performing employee
    is worth many times the price paid for an average employee. To help assess and calibrate this at Netflix,
    she adopted a radical approach:

    “We suggested that our employees interview elsewhere regularly, so that they could gauge the
    market of opportunities. This also allowed us to get a better understanding of how sought after
    they were and what we should be paying them.”

    Powerful, P. 82

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 5 of 6

    LEVERAGING ANALYTICS TO IMPROVE

    PERFORMANCE AND CULTURE

    People analytics is not an end in itself. HR leaders seeking to earn a seat at the table must be able to
    “speak with data” in ways that are clear and which help others improve performance and culture.

    Data is great; data is powerful. I love data. But the problem is that people become too wedded to
    data and too often consider it much too narrowly, removed from the wider business context. They
    consider it the answer rather the basis of good questions.”

    Powerful, P. 56

    We’ve all experienced the torture of listening to experts rattle off reams of data, or have had to wade
    through reports with endless charts, tables, and references that lost the message in the mess. Your
    success in elevating the role of HR hinges on not just collecting and analyzing the data, but in parsing it in
    ways that highlight what matters and why, and then in helping your C-Suite colleagues turn analysis into
    action.

    However, even the most data-driven companies – including GE and Google – never let the data replace
    the human element in making decisions about people. Even with the focus in GE on the formal system of
    review through the Session C process, Jack and Bill were always strong proponents of performance
    feedback that is frequent, clear and actionable. Gathering and implementing this feedback could not rely
    on data alone.

    Masters of talent build a… depth of knowledge about people, a database in their minds. They
    make detailed, specific, accurate observations about them and compare them with other people
    they’ve observed. Every encounter invokes an observation. Accumulation of these observations,
    done consciously, produces a complete picture of the whole person. This deeper, more accurate
    knowledge is the key to high-quality decisions about leaders.”

    The Talent Masters, P. 8

    The goal for HR leaders is to help the organization understand the balance between personal knowledge
    and hard data, and to identify which decisions about hiring and promotion could be better informed with
    the use of data – even if the metrics are never perfect. In sum, the goal of people analytics is to guide a
    shift from intuitive decisions to data-driven decisions. It’s not to do away with the human element in
    actually making the decisions.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 6 of 6

    GETTING THE MOST OUT OF THIS WEEK’S CLASS

    As you read the materials and participate in class activities, stay focused on the key learning outcomes
    for the week:

    • Understand how to analyze critical people data and metrics

    You need to be an expert in the “people forces” that impact the business. Just as your CEO
    expects expert insights and contributions in areas of production costs, supply chains, finance
    charges, competitor intelligence, and product design, you have to be the go-to resource for
    people data impacting your organization. What is the employment market doing, and how does
    this guide your staffing plan now and in the future? What will it take to get the talent you need
    without overspending? These are the areas that we must know better than anyone else in the
    business.

    • Identify the metrics that matter most in building a strong workforce

    Are you staying on top of what’s going on in areas of people analytics? Are you asking the right
    questions about what data would help you better understand the forces that impact the
    performance of your workforce? What tools does your people management software have that
    you are not using? Are you up-to-date on what metrics your competitors are tracking? Is there
    something going on in the way of people analytics in an entirely different industry that could shed
    more light on how talent is managed in your organization? But remember our warning: do not let
    these pursuits lead you to create a set of metrics for HR that are entirely different from what
    matters to the rest of your business, and don't allow data to displace the human component of
    people-management decisions.

    • Leverage analytics to improve performance and culture

    Finally, it’s not enough that you and your team collect and analyze lots of people data. What
    really matters is what you do with it. How do you share this with others in the organization, and
    what do they do with it? Sending out excessive data won’t change the way other teams work.
    Remember the advice from our first week: C-suite leaders – and most leaders of any business
    unit – are busy people. From their perspective, more data is not necessarily better. Meaningful
    data that is targeted at improving specific business outcomes is what's needed. It's up to you as
    an HR leader to clearly frame what the data tells you, and how it can be used to improve
    performance and culture.

    **Week3Discussion522.jpeg**

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    **BeyondtheNumbers.pdf**

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    **## JWI_522_W3_Lecture_1192.pdf**

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 1 of 6

    JWI 522
    Strategic Partnering with the C-Suite

    Week Three Lecture Notes

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 2 of 6

    LEVERAGING DATA TO IMPROVE PERFORMANCE

    What It Means

    For HR to be a strategic driver of the business, HR leaders must bring a deep knowledge
    of “people data,” including knowledge of market conditions that impact staffing, succession
    planning and talent development. They must be the go-to experts for the Executive team to rely
    on when assessing how to build a strong and winning workforce that positions the company for
    success.

    Why It Matters

    • Good data is the foundation of sound decision-making.

    • Leveraging accurate data reduces the risk that strong-willed people are able to win
    debates based on their persuasive skills rather than facts.

    • People analytics helps HR leaders identify issues that may be hard to see without the
    data, and communicate those issues to others in ways that show important patterns and
    trends.

    “Beware of data masquerading as fact; data is only as good as
    the conclusions it allows you to draw from it.”

    Patty McCord

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 3 of 6

    COLLECTING AND ANALYZING CRITICAL PEOPLE DATA

    In our work last week, we discussed the importance of HR leaders and business leaders focusing on the
    strategic needs of the organization, and assessing how those impact staffing and talent development.

    The topics we're going to cover over the next two weeks are tightly interwoven. We suspect you'll find
    yourself going back and forth between the materials for these two weeks, to re-watch videos and
    compare positions taken by authors in different articles. The common theme in both weeks is the use of
    data to make better people management decisions that improve performance.

    We have organized this section of the course around two sub-themes:

    • In Week 3, we focus on the role of people analytics in identifying, collecting and analyzing data
    that sheds light on the forces – both environmental and behavioral – impacting staffing.

    • In Week 4, the focus shifts to the role that HR should play in communicating and leveraging that
    analysis to help business leaders build stronger teams.

    Why so much emphasis on data in a course about people?

    1. The first part of the answer is that data can shed light on patterns in ways that enable us to make
    better predictions about future performance and cultural fit. This allows us to hire better, promote
    better, and target our development efforts better. Used properly – and yes, that’s a loaded term –
    people analytics can increase the return on the investment we make in our people.

    2. The second part of the answer is that CEOs tend to think and speak with data. If you expect to
    have a seat at the table, you not only have to understand what the CEO and CFO are concerned
    about in terms of the finances of the organization. You have to be able to bring hard data to the
    discussion that connects talent management to financial results. Demonstrating the (positive)
    impact of this connection may well be the single most important step in transforming the
    perception of HR from a cost center to a profit center.

    While it may be reasonable to expect that HR leaders will not be as fluent in the nuances of a particular
    business as the people who live it every day, there is one area in we should excel – people analytics.

    We expect our managers to possess a thorough understanding of their businesses, including the cost of
    getting their products to market, the return on that investment, and knowing what their competitors are up
    to. Think about it … we’d never let a finance manager get away with saying, “We made a little more
    money this year than we did last year,” or let a VP of Sales say, “Our renewal rate is not quite as good as
    that of our competitors.” We expect specific data points, facts, and figures that give us quantifiable
    metrics to measure our performance against. As HR leaders, we must demonstrate similar expertise.
    For us, this includes the cost of acquiring, retaining, and developing the talent we need to remain
    competitive.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 4 of 6

    The CHRO must bring to the table the ability to assess talent needs – now and in the future – against
    market conditions, using data to answer questions like:

    • What is the market supply for the talent we need?
    • Can we develop the talent we need internally?
    • What is the real financial impact on the business from low, average, or top performers?
    • Do we have opportunities to rethink the organizational chart, perhaps creating additional junior

    positions at a lower pay and a few positions at significantly higher pay for top performers?

    METRICS THAT MATTER

    In many organizations, people costs are by far the largest operating expense. Even in companies where
    other expenses outweigh personnel expenses, we still have limited financial resources available from
    which to derive maximum performance from our workforce. So what data is most important? Retention?
    Net Promoter Scores? Pay standards? Something else?

    Patty McCord argues that in most cases, HR does not need special metrics. The data that matters to HR
    should be the same data that matters to the business as a whole. The simplest expression of this is the
    return on investment in human capital. How does an organization identify, hire, and manage employees
    in order to deliver the greatest return on the salary and other expenses they have to pay out?

    Jennifer Carpenter and Patty McCord both make strong cases that the value of analytics in HR is in
    guiding us to ask the right questions, tracking the most important data, and bringing that data to the C-
    Suite to ensure we are actually solving the right problems. HR leaders have to maintain focus and not get
    caught up in the minutiae of metrics that carry little weight outside the walls of the HR department.
    McCord cautions, “One of the biggest mistakes is fixating on metrics that don’t matter.” (Powerful, P. 59)
    She writes:

    There’s been something of a deification of data in recent years, as though data itself is the
    answer, the ultimate truth. There’s a dangerous fallacy that data constitutes the facts you need to
    know how to run your business. Hard data is absolutely vital, of course, but you also need
    qualitative insight and well-formulated opinions, and you need your team to debate those insights
    and opinions openly and with gusto.”

    Powerful, P. 55

    She argues that one of the greatest dangers companies and hiring managers face is working with
    averages when building compensation models. Every employee is unique, and a top performing employee
    is worth many times the price paid for an average employee. To help assess and calibrate this at Netflix,
    she adopted a radical approach:

    “We suggested that our employees interview elsewhere regularly, so that they could gauge the
    market of opportunities. This also allowed us to get a better understanding of how sought after
    they were and what we should be paying them.”

    Powerful, P. 82

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 5 of 6

    LEVERAGING ANALYTICS TO IMPROVE

    PERFORMANCE AND CULTURE

    People analytics is not an end in itself. HR leaders seeking to earn a seat at the table must be able to
    “speak with data” in ways that are clear and which help others improve performance and culture.

    Data is great; data is powerful. I love data. But the problem is that people become too wedded to
    data and too often consider it much too narrowly, removed from the wider business context. They
    consider it the answer rather the basis of good questions.”

    Powerful, P. 56

    We’ve all experienced the torture of listening to experts rattle off reams of data, or have had to wade
    through reports with endless charts, tables, and references that lost the message in the mess. Your
    success in elevating the role of HR hinges on not just collecting and analyzing the data, but in parsing it in
    ways that highlight what matters and why, and then in helping your C-Suite colleagues turn analysis into
    action.

    However, even the most data-driven companies – including GE and Google – never let the data replace
    the human element in making decisions about people. Even with the focus in GE on the formal system of
    review through the Session C process, Jack and Bill were always strong proponents of performance
    feedback that is frequent, clear and actionable. Gathering and implementing this feedback could not rely
    on data alone.

    Masters of talent build a… depth of knowledge about people, a database in their minds. They
    make detailed, specific, accurate observations about them and compare them with other people
    they’ve observed. Every encounter invokes an observation. Accumulation of these observations,
    done consciously, produces a complete picture of the whole person. This deeper, more accurate
    knowledge is the key to high-quality decisions about leaders.”

    The Talent Masters, P. 8

    The goal for HR leaders is to help the organization understand the balance between personal knowledge
    and hard data, and to identify which decisions about hiring and promotion could be better informed with
    the use of data – even if the metrics are never perfect. In sum, the goal of people analytics is to guide a
    shift from intuitive decisions to data-driven decisions. It’s not to do away with the human element in
    actually making the decisions.

    © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not
    be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.

    JWI 522 (1192) Page 6 of 6

    GETTING THE MOST OUT OF THIS WEEK’S CLASS

    As you read the materials and participate in class activities, stay focused on the key learning outcomes
    for the week:

    • Understand how to analyze critical people data and metrics

    You need to be an expert in the “people forces” that impact the business. Just as your CEO
    expects expert insights and contributions in areas of production costs, supply chains, finance
    charges, competitor intelligence, and product design, you have to be the go-to resource for
    people data impacting your organization. What is the employment market doing, and how does
    this guide your staffing plan now and in the future? What will it take to get the talent you need
    without overspending? These are the areas that we must know better than anyone else in the
    business.

    • Identify the metrics that matter most in building a strong workforce

    Are you staying on top of what’s going on in areas of people analytics? Are you asking the right
    questions about what data would help you better understand the forces that impact the
    performance of your workforce? What tools does your people management software have that
    you are not using? Are you up-to-date on what metrics your competitors are tracking? Is there
    something going on in the way of people analytics in an entirely different industry that could shed
    more light on how talent is managed in your organization? But remember our warning: do not let
    these pursuits lead you to create a set of metrics for HR that are entirely different from what
    matters to the rest of your business, and don't allow data to displace the human component of
    people-management decisions.

    • Leverage analytics to improve performance and culture

    Finally, it’s not enough that you and your team collect and analyze lots of people data. What
    really matters is what you do with it. How do you share this with others in the organization, and
    what do they do with it? Sending out excessive data won’t change the way other teams work.
    Remember the advice from our first week: C-suite leaders – and most leaders of any business
    unit – are busy people. From their perspective, more data is not necessarily better. Meaningful
    data that is targeted at improving specific business outcomes is what's needed. It's up to you as
    an HR leader to clearly frame what the data tells you, and how it can be used to improve
    performance and culture.

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    **BeyondtheNumbers.pdf**

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