Critical Thinking, Decision Making, Solving Problems and Communicating Effectively

Critical Thinking, Decision Making, Solving Problems and Communicating Effectively

 

Assignment 1

Describe a situation when you made an important decision.  What content in the chapter applied to that situation?  What was the outcome?

 

Assignment 2

Why are problem solving and decision making skills important to you as a professional? Describe the two best decisions you have made in your life and the two worst.  What factors assisted you in making the wise decisions?  What elements of critical thinking and problem solving were involved in your decision making?  What content of the chapter applied to that situation?

 

Assignment 3

Consider a recent interaction you witnessed.

Did the sender express the message clearly?

Use the appropriate medium?

Listen and respond to questions and comments?

What was the outcome?

 

Now, think about a recent interaction where you were the sender using the above criteria.  If you could replay the interaction, what would you do differently
?

 

Assignment 4

You are a manager of your department which has 12 employees.  Your supervisor has approved the funds to send two employees from each shift to a major conference in a nearby city.  Most of the employees would like to go, but the financial resources limit your selection.  How would you resolve this situation?

 

Assignment 5

You are a school nurse.  In the past two weeks, nine cases of head lice were reported in different classrooms.  The potential for spread is high, and both the teachers and the parents are growing anxious.

 

Compose a
memo
for distribution to the teachers and a
business letter
to the parents.  Your goals are to inform, reassure, and direct future inquiries.  Make sure you use the guidelines and format covered in the notes.

 

NOTE:
  For the students who are not nurses, if you want, you may change the scenario in this assignment and prepare the memo & letter to a situation tailored to your allied health specialty.

 

Assignment 6

Please research an internet source that enhances the material covered in this unit.

Please post your summary and comments and include the URL for your classmates.

Reading Assignment: Chapters 8 & 9
in Sullivan

 

Individual Student Learning Outcomes

Upon completion of this unit, the student will be able to:

 

Describe how to use the critical-thinking process.

Describe ways to foster creativity.

Develop a plan to improve your decision-making and problem-solving skills.

Compare and contrast individual and collective decision-making processes in various situations.

Recognize stumbling blocks to making decisions and solving problems.

Foster innovation in your work and that of others.

Identify the factors that influence communication.

Discuss how communication can be distorted and misunderstood.

Choose which communication mode to use depending on the message and relationship.

Explain how communication strategies vary according to the situation and those involved.

Improve your collaborative communication skills.

Develop a plan to enhance your communication skills.

 

 

 

Written Communication within the Organization

Know that you want to say before you start writing

Put people in your writing

Use action words

Write plainly

Use as few words as possible

Use simple direct sentences

Give the reader direction

Arrange the material logically

Use paragraphs to lead readers

Connect your thoughts

Be clear

Express similar thought in similar ways

 

 

Business Letter Format

 

Official letterhead/stationary. You should create your own stationary which should include ALL of your updated contact information centered on the top of the paper.  You should also bold the information and increase the font size.

Skip 4-8 lines
, depending on the length of the letter and the size of the letterhead

Date

Skip four lines

Inside address
– check for accurate address and spelling – include the person’s full name and title

Double space

RE
: – Regarding – this alerts the reader to the subject of your letter

Double space

Salutation

Use a comma for informal letters and a colon for formal letters

Dear Sir, Dear Dr., To Whom It May Concern, Dear Senator, etc.

Double space

 

Body of letter

Single space within the paragraph and double space between paragraphs

Double space

Complimentary closing
– “Sincerely,”

Skip 4 lines if the letter is typed

Signature (typed)

Place your written signature above your typed name

Double space

Enclosures

Copies
– cc: followed by the names of the persons receiving copies of the memos

 

 

Memo Format

Date

Double space

To:
– alphabetize the list if sending to more than one person, or use a ranking system

Double space

From:

Double space

Subject: or use RE: In a few words, state the reason you are writing the memo.  This lets the reader know at a glance what you will be talking about

Triple space

Signature

Triple space

Copies
– cc: followed by the names of the persons receiving copies of the memo